Abigail Spence
Byron
Summary
Versatile Shift Leader at Cowpies Pizza Co, adept in POS system operation and exceptional customer service management. Excelled in staff training, significantly enhancing team performance and customer satisfaction. Demonstrated creative problem-solving and leadership, ensuring compliance and operational efficiency. Proven ability in conflict resolution, fostering a positive and productive work environment.
Overview
2
2
years of professional experience
Work History
Shift Leader
Cowpies Pizza Co
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- When it is needed occasionally help in the back of house and help make and prepare food and be able to work any position in the restaurant when needed
- Listen to my coworkers issues and concerns and be able to help solve them all while following company polices
- Be able to work whatever hours are needed when we are short staffed and fill their positions
Education
High School Diploma -
Northside High School
Warner Robins, GA05-2024
No Degree - Welding
Central Georgia Technical College
Macon, GA05-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Creative problem solving
- Customer service management
- Conflict resolution with both staff and customers
- Staff training, development, and education
- POS system operation
- Sales and upselling
- Policy enforcement
- Verbal and written communication
Timeline
Shift Leader
Cowpies Pizza Co
08.2022 - Current
High School Diploma -
Northside High School
No Degree - Welding
Central Georgia Technical College
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