Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adenike Thomas

Lawrenceville

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Klinwell Resort
Norcross
07.2024 - 06.2026
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted guests with inquiries and resolved issues efficiently.
  • Handled customer feedback and complaints professionally and promptly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed reservations and managed booking systems accurately.
  • Provided information on resort amenities and local attractions to guests.
  • Collaborated with team members to maintain a welcoming environment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Nursing - Nursing

Idi-Araba College of Nursing
01.1976 - 06.1980

Skills

  • Customer service
  • Feedback handling
  • Team collaboration
  • Customer relationship management
  • Information dissemination
  • Problem-solving strategies
  • Effective communication
  • Active listening

Timeline

Customer Service Representative

Klinwell Resort
07.2024 - 06.2026

Nursing - Nursing

Idi-Araba College of Nursing
01.1976 - 06.1980
Adenike Thomas