Adrianna Goodwin
Conyers
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Mydell customer service
Atlanta
07.2025 - Current
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the database.
- Followed up with customers to ensure satisfaction with services rendered.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Representative
Winn customer service
Conyers
12.2023 - Current
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the database.
- Educated customers on product features and benefits during interactions.
- Processed orders and returns efficiently using company systems.
- Handled high call volumes while providing attentive service to each customer.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Cashier Team Lead
The Honey Baked Ham Company
Conyers
12.2022 - 04.2025
- Supervised cashier team to ensure efficient customer service during peak hours.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed cash handling procedures to maintain accuracy and reduce discrepancies.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Assisted cashiers with resolving customer complaints and inquiries.
- Ensured compliance with company policies and health regulations at all times.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
Quality Team Leader
Srg Global
Covington
10.2015 - 04.2018
- Developed training materials for team members on quality control practices.
- Led quality assurance processes to ensure compliance with industry standards.
- Facilitated team meetings to discuss quality metrics and improvement strategies.
- Documented company processes and procedures and disseminated to proper personnel.
- Evaluated new technologies that could be used to improve current processes or develop new ones.
- Performed internal audits to verify conformance with established procedures and regulations.
- Reviewed product designs for potential quality issues prior to production launch.
- Collaborated with other departments on cross-functional teams focused on improving overall product quality.
- Troubleshot product issues and fixed problems.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
Bander Operator
Pratt Industries
Conyers
- Operated banding machines to secure products for shipment.
- Ensured proper packaging techniques to maintain product integrity.
- Monitored machine performance and reported any malfunctions.
- Maintained a clean and organized work area for safety compliance.
- Assisted in training new employees on banding processes and equipment use.
- Followed safety protocols to prevent workplace accidents and injuries.
- Followed company guidelines and OSHA regulations on use of protective gear and safe operation of work equipment.
- Utilized computer systems to enter data related to production runs and log any malfunctions with equipment.
- Checked stock levels throughout shift and requested additional supplies from warehouse as needed.
- Monitored machine operations and made necessary adjustments to ensure product quality.
- Participated in continuous improvement projects involving changes in processes or procedures.
- Troubleshot mechanical problems with the banding machine using hand tools, gauges, meters or other diagnostic equipment.
Education
Some College (No Degree) - Criminal Justice
Erie Community College
Buffalo, NYSkills
- Customer support
- Issue resolution
- Order processing
- Database management
- Cash handling procedures
- Relationship building
- Task prioritization
- Shipping procedures
- Call center experience
- Retail store support
- Empathy and patience
- Senior leadership support
- Active listening
Timeline
Customer Service Representative
Mydell customer service
07.2025 - Current
Customer Service Representative
Winn customer service
12.2023 - Current
Cashier Team Lead
The Honey Baked Ham Company
12.2022 - 04.2025
Quality Team Leader
Srg Global
10.2015 - 04.2018
Bander Operator
Pratt Industries
Some College (No Degree) - Criminal Justice
Erie Community College