Akeelah Watters
Ellenwood
Summary
Customer Service professional with over 18 years of extensive experience. I am a hardworking and passionate job seeker who is ready and eager to secure a remote position.
Overview
17
17
years of professional experience
Work History
Receiving Clerk
Bosch Warehouse
08.2014 - Current
- Receive and process products in the computer
- Ensure absolute accuracy of all incoming freight
- Collaborate with vendors to rectify discrepancies through email and chat
Seasonal Chat & Phone Customer Service Agent
Turbo Tax/ Foundever
03.2025 - 04.2025
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to identify and address customer issues quickly.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
Front Desk Clerk
Embassy Suites
03.2011 - 08.2014
- Managed guest reservations and encouraged them to sign up for rewards programs
- Maintained guest information in the system and prepared daily reports
- Handled cash and credit transactions
- Addressed customer concerns promptly and professionally over the phone, in person and through email
Front Desk Clerk
La Quinta Inn & Suites
08.2008 - 03.2011
- Managed guest interactions, ensuring a seamless reservation process
- Handled calls with professionalism, enhancing customer satisfaction
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
Education
High School Diploma -
Morrow High School
Morrow, GA05.2002
Skills
- Problem Solving
- Communication
- Computer Proficient
- Organization
- Time Management
- Customer Service
- Multitasking
- Teamwork and collaboration
Timeline
Seasonal Chat & Phone Customer Service Agent
Turbo Tax/ Foundever
03.2025 - 04.2025
Receiving Clerk
Bosch Warehouse
08.2014 - Current
Front Desk Clerk
Embassy Suites
03.2011 - 08.2014
Front Desk Clerk
La Quinta Inn & Suites
08.2008 - 03.2011
High School Diploma -
Morrow High School
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