Akeicia Harris
Atlanta
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
15
15
years of professional experience
Work History
Economic Support Specialist
Division Of Family And Children Services
01.2015 - Current
- Managed high call volumes, assisting over 75 clients daily for two years.
- Resolved Medicaid and food stamp inquiries, addressing customer complaints effectively.
- Multitasked efficiently across dual monitors while handling client phone communications.
- Collected family and agency information to enhance treatment planning processes.
- Ensured client confidentiality by adhering to strict privacy policies and procedures.
- Conducted needs assessments to recommend tailored support and service options.
Customer Service Representative
Xfinity Comcast
05.2013 - 12.2014
- Resolved customer issues effectively, ensuring satisfaction and maintaining a friendly demeanor.
- Informed customers about special pricing and enhanced company offerings for better service.
- Tracked customer interactions meticulously to document concerns, requests, and solutions.
- Facilitated account payments and established payment plans for customer convenience.
- Accelerated resolution of customer complaints by prioritizing and addressing their queries.
- Maintained high quality control standards during all customer interactions.
Customer Service Cashier
IKEA
06.2011 - 06.2013
- Increased checkout efficiency by operating cash register and ensuring accurate transactions.
- Maintained high productivity by completing daily tasks for a clean work environment.
- Assisted customers effectively by locating products, answering inquiries, and providing recommendations.
- Facilitated smooth operations by collaborating closely with front-end staff for customer support.
- Reduced wait times by efficiently processing sales transactions and handling payments.
- Enhanced team proficiency by training new members in register operations and customer service.
Education
High School Diploma -
Avondale High School
Avondale Estates, GA05.2009
Skills
- Paperwork processing
- Public assistance programs
- Eligibility checks
- Caseload management
- Organizational skills
- Multitasking
- Communication
Timeline
Economic Support Specialist
Division Of Family And Children Services
01.2015 - Current
Customer Service Representative
Xfinity Comcast
05.2013 - 12.2014
Customer Service Cashier
IKEA
06.2011 - 06.2013
High School Diploma -
Avondale High School