Summary
Overview
Work History
Education
Skills
Languages
Websites
References
Timeline
Generic

Akhi Alam

Lilburn

Summary

Resourceful student with background in efficiently completing tasks and maintaining high productivity levels. Skilled in time management, critical thinking, and problem-solving. Excel at communication, teamwork, and adaptability, ensuring successful collaboration and project completion in diverse environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Kroger
Lilburn
02.2024 - Current
  • Resolved customer complaints and provided effective solutions.
  • Educated customers on promotions and loyalty programs available.
  • Handled returns and exchanges following store policies effectively.
  • Processed cash transactions for money transfers and bill payments.

Crew Member

McDonald's
Lilburn
06.2022 - 03.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Collaborated with team members to ensure timely order fulfillment.

Education

IT Systems And Security - Information Technology

Georgia Gwinnett College
Lawrenceville, GA
12-2026

Skills

  • Customer service
  • Technical support
  • Network troubleshooting
  • Data analysis
  • Cybersecurity fundamentals
  • Critical thinking
  • Ethical awareness

Languages

Bengali
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Kroger
02.2024 - Current

Crew Member

McDonald's
06.2022 - 03.2023

IT Systems And Security - Information Technology

Georgia Gwinnett College
Akhi Alam