Alexeya Hatfield
Marietta
Summary
Experienced Insurance, Underwriting, and Data specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering more than 5 years of experience and willingness to take on any challenge
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Catastrophe Claims File Owner
Progressive Insurance
10.2024 - Current
- Evaluated claims by assessing damage and determining coverage under policy provisions.
- Coordinated with policyholders, contractors, and vendors to expedite claim resolution.
- Mentored junior adjusters on best practices in claims processing and customer service.
- Conducted thorough investigations to validate claims and mitigate potential fraud.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Processed underwriting applications, ensuring compliance with company guidelines and industry regulations.
- Assisted underwriters in evaluating risk factors, enhancing overall decision-making efficiency.
- Maintained accurate records in underwriting systems, supporting data integrity and accessibility.
- Collaborated with cross-functional teams to streamline communication and expedite application processing.
Claims Adjuster Management
State Farm
02.2022 - 04.2024
- Processed over 500 claims documents through a company's internal system weekly and coded each incident correctly.
- Analyzed the data gathered during the investigation and wrote a report with my findings and recommendations.
- Reviewed 1000's claims that could be fraudulent, focusing on thoroughness, quality, and cost control.
- Investigated, evaluated, negotiated, and settled over 500 claims a week for an assigned area Utilized strong verbal communication skills while resolving daily conflicts.
- Develop and implement strategies to improve customer satisfaction ratings for claims handling
- Evaluated risk factors and determined appropriate coverage for diverse client portfolios.
- Reviewed complex cases, providing expert recommendations while ensuring adherence to regulatory requirements.
- Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
Formal Dining Room Management
McCormick & Schmick's Seafood & Steaks
11.2017 - 07.2019
- Investigated and implemented improved service and team management strategies to increase business profits by 5% a year.
- Managed flow of over 300 guests and 35 staff members to keep the establishment flourishing
- Acted as a company ambassador: coordinating food orders, merchandise sales, and phones
- Calmed and resolved client conflicts to prevent loss of service.
- In charge of balancing cash registers, reconciling transactions, and depositing the establishment's earnings to the bank each morning.
- Develop and implement training programs to enhance staff's knowledge and skills in providing exceptional service.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Monitored changes in regulations, updating underwriting practices to ensure ongoing compliance and risk management.
Data Entry Representative
The ECHELON Group
07.2016 - 09.2018
- Used a 10-key pad to enter numerical data into databases quickly and accurately.
- Looked through source documents to find information for each data entry field.
- Added documents to file records and created new records to support filing needs.
- Maintained accurate records through diligent data entry and regular updates to company databases.
- Boosted productivity by leveraging advanced software tools for efficient data entry and analysis.
- Reduced errors in data entry by maintaining accurate records and double-checking information.
Education
Bachelor of Arts -
Georgia State University
Atlanta, GA06.2026
Skills
- Data analysis
- Data entry
- Accuracy
- MS Office
- Conflict resolution
- Problem Solving
- Data management
- Problem-solving
- Critical Thinking
- Customer relations
- Risk assessment
- Data collection
- Client relationship building
Timeline
Catastrophe Claims File Owner
Progressive Insurance
10.2024 - Current
Claims Adjuster Management
State Farm
02.2022 - 04.2024
Formal Dining Room Management
McCormick & Schmick's Seafood & Steaks
11.2017 - 07.2019
Data Entry Representative
The ECHELON Group
07.2016 - 09.2018
Bachelor of Arts -
Georgia State University