Alexia N Lozano Gomez
Douglasville
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Mister Car Wash
Hiram
01.2021 - Current
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our wash packages and services.
- Worked effectively in team environments to make the workplace more productive.
- Assist site management with daily operational oversight including scheduling and inventory checks and opening/closing procedures.
- Coach and train new and existing team members, ensuring adherence to company’s policy and standards.
- Provided leadership by setting a positive example for staff members in terms of attitude and work ethic.
- Step in for site Manager as needed to maintain workflow and team coordination.
Sales Associate
Cricket Wireless Authorized Retailer
Villa Rica
07.2017 - 11.2020
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
Supervisor
Diversified Maintenance
Dallas
07.2014 - 11.2014
- Lead team leaders to do an exeptional job on performing their duties.
- Developed strategies to improve team performance and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
Diploma -
East Paulding High School
GA01.2013
Skills
- Leadership & team motivation
- Customer Service Excellence
- Staff Training & Development
- Operational Management
- Conflict resolution & Problem solving
- Basic Computer skills
- Management and performance coaching
- Workplace safety
- Equipment operation
- Friendly, positive attitude
- Organizational skills
Languages
- Spanish
- English
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Assistant Manager
Mister Car Wash
01.2021 - Current
Sales Associate
Cricket Wireless Authorized Retailer
07.2017 - 11.2020
Supervisor
Diversified Maintenance
07.2014 - 11.2014
Diploma -
East Paulding High School