Alexia Miles
Ludowici
Summary
Experienced Property Manager with a strong background in community engagement, financial management, and operational oversight. Skilled at fostering tenant relationships, driving occupancy, and enhancing community growth through strategic initiatives. Expertise includes financial budgeting, reporting, and analysis to optimize property performance, reduce costs, and increase profitability. Adept at managing day-to-day property operations, including leasing, maintenance, and tenant relations, while ensuring adherence to regulations and delivering exceptional service. Proven ability to collaborate with teams, adapt to changing environments, and achieve measurable results. Expertise in social media management, content creation, and community outreach, paired with a positive, proactive attitude and a strong focus on financial and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Manager
The Cottages at Fox Run – RangeWater Real Estate
11.2022 - Current
- Oversee the operations of a 192-unit Build-to-Rent Lease-Up, transitioning the property from lease-up to stabilized status, managing a team consisting of a service director, service technician, and leasing consultant.
- Successfully managed an ownership change and property rebranding, ensuring a smooth transition and continued operational success.
- Assisted with temporary multi-site assignments, providing support and leadership during transitions or staffing shortages.
- Mentored two other Community Managers, offering guidance and leadership to ensure best practices and efficient property management.
- Prepared detailed financial reports and owner’s reports, leveraging monthly financial statements to support budgeting decisions and enhance NOI.
- Collaborated closely with regional and asset managers, providing actionable operational and financial data to drive strategic business decisions.
- Maintained a delinquency rate consistently below 1%.
- Designed and executed comprehensive marketing campaigns across various social media platforms (including Facebook, instagram and tik tok), and produced all promotional materials (brochures, guest cards, newsletters, etc.).
- Managed daily tenant relations, subcontractor coordination, leasing coordination and property maintenance to ensure consistent and high-quality service delivery.
- Conducted apartment tours and guided potential tenants through the leasing process, achieving a 35% closing ratio.
Multi Site Property Manager
Blakewood & Camelia Apartments - Asset Living
10.2022 - 11.2023
- Managed operations of two residential facilities totaling 154 units, leading a team of maintenance and leasing personnel.
- Oversaw successful property renovations by coordinating contractors, supervising construction progress, and managing timelines to minimize tenant disruptions.
- Developed and implemented social media marketing strategies, producing all digital and print materials to promote the properties.
- Processed applications, conducted leasing tours, and ensured compliance with all organizational and government policies.
- Mitigated risk by ensuring compliance with federal, state, and local regulations related to fair housing laws, safety codes, and environmental policies.
- Enhanced curb appeal at all properties by coordinating regular landscaping, maintenance, and capital improvements.
- Created and reviewed monthly financial reports, identifying key opportunities for budget adjustments and increasing NOI.
- Reduced delinquency rates through consistent rent collection processes and effective communication with tenants.
- Oversaw tenant relations, maintaining organized and secure client files while ensuring all issues were addressed promptly and professionally.
- Maximized occupancy rates by implementing strategic marketing plans and conducting thorough market analysis.
Assistant Property Manager
The Cove at Fountain Lake Apartments – JARS LLC
05.2022 - 10.2022
- Managed the daily operations of a 112-unit residential property, coordinating a maintenance team of 3 employees.
- Generated marketing materials and utilized digital media (social media, photography) to attract potential tenants.
- Assisted in lease documentation, maintained tenant records, and ensured that customer relations were handled professionally and promptly.
- Supported the Property Manager with administrative duties and ensured efficient filing and paperwork management while actively cross training for the Manager position.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Real Estate Transaction Coordinator
The Shanken Team - Coldwell Banker Southern Coast
01.2022 - 05.2022
- Provides transactional support to a real estate team through various due diligence tasks
- Preformed detailed and timely management and processing of the flow of documentation to internal parties in order for critical deadlines to be met and timely closings to occur
- Collaborated with escrow officers, title companies, inspectors, appraisers, attorneys, and other professionals to address any issues or discrepancies that arose during transactions.
- Utilized Microsoft Office Applications on a daily basis to, keep track of all transactions and writing drafts of amendments and contracts
- Reviewed documents associated with the transactions for accuracy and detail including purchase and sale agreements, amendments, terminations, and settlement statements
- Researched and interpreted lender requirements for closing procedures
- Carried out file setup, MLS listings, disclosures, coordination of closing, and timeline management
- Assisted the Operations Manager of Real Estate for various administrative tasks
Leasing Agent
The Overlook Student Apartments - Asset Campus Living
07.2019 - 12.2021
- Acquired new rental leads independently as well as generated leads
- Screened rental leads and located apartments that best matched their individual needs
- Scheduled and accompanied clients on apartment showings
- Collected payments in the form of money order and cash
- Maintained regular communication regarding, application status, maintenance, as well as any other requests made
- Planned and facilitated events and marketing materials
- Maintained Instagram and Facebook for the apartment
Education
Bachelor of Business Administration - Business Marketing
Austin Peay State University
Clarksville, TN05.2023
Associate of Science -
Austin Peay State University
Clarksville, TN05.2021
Skills
- Entrata Software Proficiency
- Yardi Platform Expertise
- Guarantor Program Administration
- Financial Data Analysis & Reporting
- Lease-Up Process Management
- Closings Coordination & Documentation
- Expertise in Residential Lease Regulations
- Property Inspections & Maintenance Oversight
- Employee Performance Management & Development
- Staff Training & Mentorship
- Financial Budgeting & Forecasting
- MLS Data Entry & Management
- Purchase Agreement Drafting
- Social Media Marketing & Engagement
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Multitasking & Prioritization in High-Volume Environments
Certification
- EPA 608 Universal Certification
- Seeking CAM Certification
Timeline
Community Manager
The Cottages at Fox Run – RangeWater Real Estate
11.2022 - Current
Multi Site Property Manager
Blakewood & Camelia Apartments - Asset Living
10.2022 - 11.2023
Assistant Property Manager
The Cove at Fountain Lake Apartments – JARS LLC
05.2022 - 10.2022
Real Estate Transaction Coordinator
The Shanken Team - Coldwell Banker Southern Coast
01.2022 - 05.2022
Leasing Agent
The Overlook Student Apartments - Asset Campus Living
07.2019 - 12.2021
Associate of Science -
Austin Peay State University
- EPA 608 Universal Certification
- Seeking CAM Certification
Bachelor of Business Administration - Business Marketing
Austin Peay State University
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