Alexis Roberson
Stockbridge
Summary
Dedicated customer service representative with a focus on active listening and problem resolution. Proficient in managing high-stress situations to enhance customer satisfaction and loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
05.2024 - Current
- Managed inventory levels by restocking shelves and organizing product displays effectively.
- Monitored customer feedback to identify areas for service improvement and implement changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Intern
South Atlanta Injury Lawyers
05.2025 - 12.2025
- Conducted legal research to support case preparation and documentation.
- Assisted attorneys in drafting legal documents and correspondence for client communications.
- Organized case files and maintained accurate records for efficient information retrieval.
- Coordinated scheduling of client meetings and court appearances for optimal time management.
- Provided support in trial preparation, including evidence organization and witness coordination.
- Analyzed problems and worked with teams to develop solutions.
Customer Service Representative
Walmart
12.2023 - 04.2024
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained knowledge of store policies and promotions to provide accurate information.
- Collaborated with team members to streamline operations and improve service delivery.
- Trained new staff on customer service protocols and operational procedures.
- Handled escalated complaints with professionalism, ensuring prompt resolution and customer retention.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Cashier Specialist
Wendys Restaurant
01.2021 - 11.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained accurate cash drawer, ensuring proper balance at end of shifts.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Worked flexible schedule and extra shifts to meet business needs.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
Intern Doctor
Monge & Associates
06.2023 - 09.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Pre Law / Political Science
Kennesaw State University
Kennesaw, GA05-2025
High School Diploma -
Riverdale High School
Riverdale, GA05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Filing
- Microsoft PowerPoint
- Follow-up skills
- Microsoft outlook
- Problem resolution
Timeline
Intern
South Atlanta Injury Lawyers
05.2025 - 12.2025
Customer Service Representative
Home Depot
05.2024 - Current
Customer Service Representative
Walmart
12.2023 - 04.2024
Intern Doctor
Monge & Associates
06.2023 - 09.2023
Cashier Specialist
Wendys Restaurant
01.2021 - 11.2023
Bachelor of Science - Pre Law / Political Science
Kennesaw State University
High School Diploma -
Riverdale High School