Alexis Thomas
Decatur,GA
Summary
Professional server with deep knowledge of hookah preparation and presentation. Strong focus on enhancing guest experience through exceptional service and effective communication. Known for teamwork, adaptability, and reliability in fast-paced environments. Possesses skills in customer interaction, time management, and maintaining high cleanliness standards.
Overview
1
1
year of professional experience
Work History
Hookah Server/ Server
the Tavern
03.2025 - 05.2025
- Provided excellent customer service by ensuring timely hookah preparation and delivery.
- Assisted guests in selecting flavors and managing their hookah experience.
- Maintained cleanliness and organization of hookah equipment and service areas.
- Adapted to changing guest preferences, enhancing overall satisfaction with services.
- Assisted in food and beverage preparation, ensuring quality and presentation standards.
- Provided exceptional customer service in fast-paced dining environment.
- Resolved customer inquiries and concerns swiftly, promoting positive dining experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Harolds Chicken
05.2024 - 01.2025
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Adapted to diverse customer needs, delivering tailored service promptly.
- Managed cash register operations, processing payments accurately and efficiently.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Hookah Server/Server Assistant
Chef Rob
02.2024 - 06.2024
- Provided exceptional customer service by promptly addressing guest needs and preferences.
- Maintained cleanliness and organization of hookah stations to ensure a welcoming environment.
- Demonstrated knowledge of various tobacco flavors and products to enhance guest experiences.
- Monitored inventory levels of hookah supplies, reporting shortages to management for restocking.
- Ensured compliance with health and safety regulations during hookah preparation and serving processes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Walled Lake Western
Wixom, MI06.2015
Skills
- Excellent customer service
- Strong communication skills
- Patience and empathy
- Team player attitude
- Cleanliness and hygiene
- Reliability and punctuality
- Cash handling proficiency
- Hookah preparation expertise
- Food service
- Customer service
- Team player
- Attention to detail
- Professional attitude
Timeline
Hookah Server/ Server
the Tavern
03.2025 - 05.2025
Server
Harolds Chicken
05.2024 - 01.2025
Hookah Server/Server Assistant
Chef Rob
02.2024 - 06.2024
High School Diploma -
Walled Lake Western
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