Alyssa Hall
La Grange
Summary
Detail-oriented professional with strong customer service skills. Experienced in managing patient interactions and coordinating office operations effectively, ensuring a positive experience for patients and visitors.
Overview
6
6
years of professional experience
Work History
Front Office Specialist
Wellstar Heath System
La Grange
07.2025 - Current
- Managed patient check-in and check-out processes efficiently and accurately.
- Scheduled appointments using electronic health record systems effectively.
- Facilitated insurance verification and paperwork completion for patients, ensuring accuracy and understanding.
- Provided exceptional customer service to patients and visitors daily.
- Coordinated communication between medical staff and patients, enhancing clarity and service delivery.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Ensured compliance with health regulations in front office operations consistently.
- Addressed customer complaints promptly and courteously, improving patient satisfaction.
- Processed payments accurately and efficiently.
- Performed the entry of incoming referrals as well as following up by scheduling.
- Ensured proper handling of confidential information at all times in accordance with company policies.
- Since starting in July of 2025 I have helped to train 3 new Wellstar Employees.
Licensed Master Cosmetologist
Mane Studio Salon
La Grange
07.2025 - Current
- Consulted with clients to create tailored styles and address specific hair care needs.
- Performed color treatments using various dye techniques and products.
- Educated clients on proper hair care techniques and product usage.
- Managed salon inventory by tracking supplies and ensuring timely reordering.
- Collaborated with team members to ensure smooth salon operations during peak hours.
- Maintained cleanliness and organization of workstations throughout the day.
- Responded promptly to customer inquiries via phone or email.
- Developed personalized website and booking system to enhance client scheduling experience.
- Implemented apple pay integration to facilitate easy digital transactions.
Medical Receptionist
Apex Surgery Center
La Grange
02.2025 - 07.2025
- Answer and initiate phone calls to assist patients with appointments, inquiries, and follow up needs.
- Managed patient check-in folders and prepared discharge paperwork, facilitating smooth front-desk operations.
- Collected copays and processed overdue payments, ensuring accuracy in financial records.
- Verified insurance eligibility and obtained prior authorizations by contacting insurance providers.
- Review and update patient history and physical forms post check in to ensure documentation accuracy.
- Scheduled and rescheduled patient appointments to optimize provider availability and maintain clinic flow.
- Print and prepare patient notes and documentation for physician review before visits.
- Review insurance coverage and prepare next day schedules based on eligibility and provider requirements.
Customer Service Representative
Downtown Nutrition
La Grange
07.2024 - 03.2025
- Guided customers in product selection and addressed nutrition inquiries to enhance their shopping experience.
- Managed inventory levels and organized product displays.
- Processed transactions efficiently at the point of sale.
- Maintained cleanliness and organization in the store environment.
- Educated new staff on company policies and customer service protocols to ensure consistent service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Cultivated customer relationships that fostered loyalty and repeat business.
Front Desk Receptionist
LaGrange Toyota
La Grange
08.2020 - 06.2023
- Greeted customers warmly upon arrival at LaGrange Toyota's front desk.
- Answered incoming calls, redirecting callers to appropriate personnel while efficiently managing message-taking.
- Scheduled appointments for service and sales consultations utilizing dealership software.
- Resolved customer complaints professionally, escalating issues to ensure timely solutions.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Monitored office supplies inventory, ordering replenishments and ensuring timely delivery to maintain operational efficiency.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Daycare Worker
First Baptist Child Development Center
La Grange
08.2021 - 02.2022
- Sanitized childcare toys and play areas, ensuring a safe and hygienic environment for children.
- Administered medication and minor first aid to sick and injured children.
- Planned and implemented age-appropriate activities to promote child development.
- Assisted in meal preparation, following dietary guidelines for young children.
- Monitored behavior and guided children to foster positive social interactions and emotional development.
- Implemented health and safety standards required by state regulations, maintaining a safe daycare environment.
- Dressed children and changed diapers
Education
Diploma - Cosmetology
West Georgia Technical College
La Grange, GA12-2023
High School Diploma -
Heard County High School
Franklin, GA05-2021
Skills
- Patient scheduling
- Insurance verification
- Electronic health records
- Front office compliance
- Payment processing
- Customer relationship management
- Time management
- Problem resolution
- Problem-solving skills
- Communication skills
Timeline
Front Office Specialist
Wellstar Heath System
07.2025 - Current
Licensed Master Cosmetologist
Mane Studio Salon
07.2025 - Current
Medical Receptionist
Apex Surgery Center
02.2025 - 07.2025
Customer Service Representative
Downtown Nutrition
07.2024 - 03.2025
Daycare Worker
First Baptist Child Development Center
08.2021 - 02.2022
Front Desk Receptionist
LaGrange Toyota
08.2020 - 06.2023
Diploma - Cosmetology
West Georgia Technical College
High School Diploma -
Heard County High School