Kerry Harber
Cartersville
Summary
Experienced front office specialist excelling in patient scheduling and data management. Recognized for exceptional attention to detail and collaborative spirit, aiming to improve patient satisfaction and office efficiency.
Overview
13
13
years of professional experience
Work History
Front Office Specialist
WellStar Health Systems
Woodstock
04.2023 - Current
- Managed patient scheduling and appointment coordination for efficient front office operations.
- Assisted patients with registration, verifying insurance information and gathering necessary documents.
- Communicated with healthcare providers to ensure timely updates on patient status and needs.
- Maintained organized patient records using electronic health record systems for easy access.
- Handled incoming calls, directing inquiries to appropriate departments within the health system.
- Delivered customer service by addressing patient concerns and resolving issues promptly, enhancing patient satisfaction.
- Collaborated with medical staff to streamline office procedures, improving workflow efficiency and reducing wait times.
- Trained new front office staff on operational protocols and best practices in patient care.
- Processed payments accurately and efficiently.
- Contributed to team effort by accomplishing related results.
- Facilitated patient check-ins by managing registration tasks promptly.
- Scheduled appointments for clients according to established procedures.
- Operated office equipment such as computers, printers, copiers, scanners.
- Ensured proper handling of confidential information at all times in accordance with company policies.
- Managed multi-line phone system, facilitating timely communication with clients and staff, ensuring smooth operations.
Specialty Services
Home Depot
Cartersville
07.2022 - 03.2025
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer problems with knowledgeable and friendly service to promote satisfaction.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified and implemented creative solutions to enhance overall customer satisfaction.
- Recognized by management for providing exceptional customer service.
Account Support Specialist
Northside, Medical Associates of North Georgia
Canton
11.2012 - 04.2023
- Provided exceptional support to patients and staff in a fast-paced medical environment.
- Assisted in the resolution of patient inquiries and concerns promptly.
- Coordinated interdepartmental communication to streamline patient care.
- Managed scheduling for patient appointments and follow-up visits effectively.
- Maintained accurate patient records using electronic health record systems.
- Trained new staff on procedures and best practices for account management.
- Implemented solutions that improved efficiency of account support operations.
- Developed strategies that increased overall patient satisfaction.
Education
High School Diploma -
Forest High School
Ocala, Florida06-1992
Bachelor of Science - Human Resources Management
Post University
Waterbury, CT04-2026
Skills
- Patient scheduling
- Appointment scheduling
- Insurance verification
- Electronic health records
- Customer service expertise
- Medical terminology
- Customer service expertise
- Customer service
- Reception duties
- Clerical support
- Data entry
- Cash handling
- Time management
- Multitasking
- Team collaboration
- Insurance collaboration
- Training and mentoring
- Typing 98 wpm
- Telephone and email etiquette
- Exceptional communication
- Listening skills
- Communication skills
- Multitasking
- Telephone and email etiquette
Timeline
Front Office Specialist
WellStar Health Systems
04.2023 - Current
Specialty Services
Home Depot
07.2022 - 03.2025
Account Support Specialist
Northside, Medical Associates of North Georgia
11.2012 - 04.2023
High School Diploma -
Forest High School
Bachelor of Science - Human Resources Management
Post University