Amari Seals
Ellenwood
Summary
Dedicated and detail-oriented Customer Service Professional with 5 years of experience providing high-quality support in fast-paced environments. Skilled in managing high call volumes, resolving client concerns, and accurately processing information. Strong ability to learn new systems quickly, maintain confidentiality, and deliver excellent service to patients, providers, and internal teams. Seeking to bring exceptional communication and organizational skills to a Laboratory Customer Service Representative role.
Overview
6
6
years of professional experience
Work History
Front Desk Associate / Customer Support
European Wax Center
12.2021 - Current
- Greeted and assisted patients/customers, ensuring a welcoming experience.
- Processed scheduling requests, maintained records, and ensured timely follow-ups.
- Coordinated with multiple departments to streamline service delivery.
- Recognized for consistently achieving customer satisfaction ratings above 95%.
Customer Service Representative
LogistiCare
09.2019 - 04.2020
- Handle incoming calls, emails, and client inquiries with professionalism and accuracy.
- Provide step-by-step support to customers, ensuring positive resolution and satisfaction.
- Accurately enter and update client information into databases, maintaining strict confidentiality.
- Train new employees on customer service procedures and best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests for products, services, and company information.
Education
No Degree - College Coursework
Cedar Grove Highschool
Ellenwood, GA05-2015
Skills
- Customer Support & Client Relations
- Data Entry & Record Management
- Call Center Operations
- Problem Resolution
- Scheduling & Coordination
- Multitasking & Time Management
- Microsoft Office & CRM Systems
- Credit card handling
- Hospitality services
- Service dispatching
- Registration
Timeline
Front Desk Associate / Customer Support
European Wax Center
12.2021 - Current
Customer Service Representative
LogistiCare
09.2019 - 04.2020
No Degree - College Coursework
Cedar Grove Highschool
Additional Highlights
- Strong interpersonal skills; able to de-escalate and resolve challenging customer issues.
- Fast learner, eager to apply transferable skills to laboratory-specific procedures and systems.
Similar Profiles
Danielle GallardoDanielle Gallardo
Wax Specialist/ Sales Associate at European Wax CenterWax Specialist/ Sales Associate at European Wax Center
Gissel RamosGissel Ramos
Guest Service Associate at EUROPEAN WAX CENTERGuest Service Associate at EUROPEAN WAX CENTER
Angelina Trani-RobertsAngelina Trani-Roberts
Wax Specialist at European Wax CenterWax Specialist at European Wax Center
Shandria HamlerShandria Hamler
Contact Representative at Internal Revenue Service, IRSContact Representative at Internal Revenue Service, IRS
Kamari MitchellKamari Mitchell
Internal Communications Specialist at Mercedes Benz US InternationalInternal Communications Specialist at Mercedes Benz US International