Amber Blevins
Duluth
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
REMOTE CUSTOMER SERVICE REPRESENTATIVE
conduent
03.2022 - 11.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Provided exceptional customer service to ensure customer satisfaction
- Addressed patient inquiries related to medical bills, co-payments, and payment plans
- Provided clarification on billing statements and assisted with payment processing
- Communicated with healthcare providers to obtain and transmit medical information
- Explained insurance policies, benefits, and coverage limitations to patients
- Verified patient insurance information and coverage details
- Demonstrated understanding of the importance of accuracy in data entry for billing purposes.
SHIFT SUPERVISOR
CVS
02.2021 - 01.2022
- Demonstrated ability to manage a team of employees and ensure successful shift operations
- Managed store closing and opening procedures to ensure safety and security
- Supervised and coordinated the activities of store associates during a specific shift
- Provided excellent customer service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience
- Oversaw cash register operations, including handling cash, processing transactions, and ensuring accurate change
- Conducted cash audits and reconciled cash drawers
- Monitored and managed inventory levels, including ordering and restocking merchandise as needed
- Implemented planograms and visual merchandising guidelines to create attractive displays
- Provided ongoing coaching and support to team members
- Collaborated with store management and other shift supervisors to achieve overall store goals
- Ensured that equipment, such as cash registers and scanners, is well-maintained.
Warehouse Worker
ThredUp
04.2018 - 10.2020
- Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
- Sorted and placed materials or items on racks and shelves according to organizational standards.
- Organized warehouse space by rearranging items, storing materials, and marking locations.
- Receive, inspect, and process incoming merchandise.
- Pick, pack, and ship orders accurately and efficiently.
DATA ENTRY CLERK
Choicepoint
05.2015 - 12.2017
- Maintained database by entering new and updated customer and account information
- Updated existing databases with new entries on a regular basis
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
- Input alphanumeric data into computer systems, databases, spreadsheets, or other digital platforms
- Ensured accuracy and completeness of the entered information
- Reviewed and verified data for errors or discrepancies
- Updated existing records with new information
- Adhered to data protection and privacy policies
- Demonstrated proficient typing and keyboarding skills to enter data efficiently
- Utilized data entry software, databases, or spreadsheet applications
- Conducted research to obtain missing information or clarification
- Reported any discrepancies, errors, or issues to supervisors or relevant team members.
Education
HIGH SCHOOL DIPLOMA -
Penn Foster
CERTIFICATION IN MEDICAL BILLING AND CODING -
Kaplan University
Skills
Payment Processing
Microsoft PowerPoint
Microsoft Excel
Attention to Detail
Paperwork Processing
Data Entry
Proofreading
CRM Software
Customer Service
Communications
Microsoft Office
Management
Certification
Public Notary
References
References available upon request
Timeline
REMOTE CUSTOMER SERVICE REPRESENTATIVE
conduent
03.2022 - 11.2023
SHIFT SUPERVISOR
CVS
02.2021 - 01.2022
Warehouse Worker
ThredUp
04.2018 - 10.2020
DATA ENTRY CLERK
Choicepoint
05.2015 - 12.2017
HIGH SCHOOL DIPLOMA -
Penn Foster
CERTIFICATION IN MEDICAL BILLING AND CODING -
Kaplan University
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