Andrew Coleman
Augusta
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Customer Service Rep
ResultsCX
12.2025 - 05.2026
- Delivered empathetic, solutions-focused support by actively listening to customers, clearly communicating resolutions, and maintaining a calm, professional tone to improve customer satisfaction.
- Resolved complex customer issues efficiently by analyzing account data, navigating CRM systems, and applying company policies to achieve accurate, timely outcomes.
Customer Service Representative
TSI
Augusta
08.2024 - 05.2025
- Operated and monitored surveillance systems to maintain a safe and secure environment, contributing to a 15% reduction in reported security incidents through diligent observation and timely intervention.
- Responded to alarms and coordinated with local law enforcement and on-site personnel, demonstrating strong situational awareness, critical thinking, and clear communication in high-pressure situations.
Tax Support Agent (Seasonal)
Concentrix / Turbo Tax
11.2024 - 02.2025
- Delivered high-volume virtual support to customers during peak tax season, providing clear guidance through the tax preparation process while independently managing a self-directed remote schedule.
- Handled and safeguarded sensitive financial information in full compliance with IRS regulations, Concentrix security protocols, and strict data-privacy standards in a remote environment.
Processing Staff / Logistics Coordinator
Amazon
Atlanta
10.2021 - 01.2023
- Oversaw end-to-end supply chain logistics by coordinating the ordering, receiving, distribution, and storage of essential operational materials to ensure uninterrupted workflow.
- Improved administrative efficiency by accurately preparing and processing purchase orders, supporting timely procurement and smooth logistics operations.
Virtual Customer Service Representative
Cartersville Medical Center
Cartersville
04.2021 - 06.2022
- Delivered compassionate, continuous patient care by monitoring vital signs, observing condition changes, and maintaining a clean, organized, and safe environment to support overall wellbeing.
Corporate Agent engineer
The Walt Disney Call Center
05.2000 - 05.2003
- Oversaw end-to-end supply chain logistics by coordinating the ordering, receiving, distribution, and storage of essential operational materials to ensure uninterrupted workflow.
- Improved administrative efficiency by accurately preparing and processing purchase orders, supporting timely procurement and smooth logistics operations.
Education
High School Diploma -
Butler High School
Augusta, GASkills
- Communication
- Adaptability
- Time Management
- Teamwork and Collaboration
- Problem Solving
- Empathy
- Customer relationship management
- Logistics coordination
- Effective communication
Timeline
Customer Service Rep
ResultsCX
12.2025 - 05.2026
Tax Support Agent (Seasonal)
Concentrix / Turbo Tax
11.2024 - 02.2025
Customer Service Representative
TSI
08.2024 - 05.2025
Processing Staff / Logistics Coordinator
Amazon
10.2021 - 01.2023
Virtual Customer Service Representative
Cartersville Medical Center
04.2021 - 06.2022
Corporate Agent engineer
The Walt Disney Call Center
05.2000 - 05.2003
High School Diploma -
Butler High School