ANGEL MCCALL
Macon
Summary
Dedicated and results-driven District Manager with over 20 years of progressive experience in consumer finance, branch operations, and leadership. Proven success in driving profitability, ensuring compliance, and developing high-performing teams across multiple locations. Skilled in coaching, reporting analysis, process improvement, and customer relations. Recognized for strong leadership, accountability, and operational excellence.
Overview
25
25
years of professional experience
Work History
District Manager
World Finance Company
04.2024 - Current
- Oversee 10 branches across the district, providing leadership, coaching, and accountability for 32 total employees (10 direct reports).
- Monitor and analyze performance reports, ensuring accuracy, compliance, and progress toward district goals.
- Conduct monthly due diligence checks, develop branch game plans, and ensure profitability and efficiency.
- Manage all aspects of HR for the district, including hiring, training, scheduling, performance evaluations, and disciplinary actions.
- Review underwriting practices, loan spreads, and compliance procedures to maintain company standards and regulatory integrity.
- Lead district initiatives in sales growth, customer service, and employee engagement.
- Handle escalated customer concerns and implement effective resolutions
- Completed continuous tax training throughout the year to provide branches with expert support and guidance.
- Partnered with Recruitment Team to fill open positions
- Oversaw daily bank deposits, ensured correctness of account data, and conducted regular reviews of red flag reports to detect potential issues.
- Analyzed credit reports and applications to offer underwriting guidance and coach team members on sound lending practices.
Branch Manager
World Finance Company
01.2017 - 03.2024
- Managed key aspects of the acquisition, facilitating a smooth transition from Sterling Finance to World Finance while ensuring operational continuity.
- Managed daily operations, lending activities, and customer service for a high-performing branch.
- Drove consistent growth in loan volume, renewals, and customer retention through proactive leadership and strategic marketing.
- Coached and developed team members to achieve performance goals and maintain compliance standards.
- Oversaw audits, reporting, and operational reviews to ensure accuracy and accountability.
- Filed personal taxes and engaged in continuous annual tax training to support financial expertise.
- Analyzed credit bureau data to determine borrower eligibility and support accurate underwriting decisions.
- Managed delinquent accounts by initiating collections and utilizing skip tracing techniques to recover outstanding balances.
- Performed monthly compliance reviews and checklists to prepare for and support successful internal audits.
Internal Auditor
Sterling Finance Company
01.2001 - 01.2017
- Conducted internal audits for branches across Georgia, ensuring adherence to company policies, underwriting standards, and state regulations.
- Provided detailed audit reports and guided managers on corrective actions and compliance improvements.
- Trained and coached branch staff on policies, procedures, and operational best practices.
- Partnered with leadership to identify process inefficiencies and implement performance-improving solutions.
- Managed and resolved all credit bureau disputes for the company promptly, meeting all regulatory deadlines.
- Oversaw all payroll functions for a Georgia branch for five years, ensuring accurate calculation of employee deductions and garnishment withholdings while maintaining compliance with company and state regulations
- Worked closely with the acquisition team to maintain dealer relationships, proactively collecting from customers to minimize the risk of dealer buybacks.
- Coordinated and prepared all necessary materials for state audits, ensuring readiness and regulatory compliance.
- Worked directly with state auditors during audits to answer questions, provide documentation, and facilitate a smooth review process.
Education
High School Diploma - undefined
Central High School
Macon, GATechnical College Coursework Completed - undefined
Macon, GASkills
- Leadership & Team Development
- Sales & Performance Management
- Customer Relations & Retention
- Compliance & Risk Management
- Underwriting & Loan Review
- Microsoft Office Suite
- Power BI & Data Reporting
- Training & Coaching
- Strategic Planning & Execution
- Tax Preparation
- Payroll
Liceses
NMLS
PTIN
Credit Life & Health Insurance License
Timeline
District Manager
World Finance Company
04.2024 - Current
Branch Manager
World Finance Company
01.2017 - 03.2024
Internal Auditor
Sterling Finance Company
01.2001 - 01.2017
High School Diploma - undefined
Central High School