Angela Harris
Augusta
Summary
Proficient in customer service with a focus on problem-solving and communication. Experienced in managing high call volumes and resolving inquiries efficiently, contributing to enhanced customer satisfaction and retention.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance USA
08.2022 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating complex account issues, ensuring satisfaction and retention.
- Managed high-volume calls while maintaining professionalism and accuracy in responses.
- Collaborated with cross-functional teams to address and escalate customer concerns effectively.
- Responded to customer requests for products, services, and company information.
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
05.2020 - 07.2022
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained new team members on operational procedures and best practices.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels, assisting in restocking supplies as needed.
- Resolved customer issues promptly, maintaining high satisfaction levels during shifts.
Drywall Finisher
DPS Construction
05.2018 - 06.2019
- Applied finishing techniques to drywall surfaces, ensuring smooth and uniform results.
- Collaborated with team members to complete projects within established timelines and specifications.
- Operated and maintained tools for drywall installation and finishing, enhancing workflow efficiency.
- Inspected completed work for quality assurance and adherence to industry standards.
Security Specialist
US Air Force- Dept. of Defense
04.2016 - 04.2018
- Monitored security systems, identifying and addressing potential threats to personnel and assets.
- Conducted risk assessments to evaluate vulnerabilities and recommend appropriate security measures.
- Collaborated with team members to develop emergency response plans and conduct drills for preparedness.
- Assisted in training new personnel on security protocols and operational procedures for compliance.
- Maintained detailed logs of security activities, enhancing accountability and information tracking.
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
Education
High School Diploma -
Hephzibah High School
Hephzibah, GA05-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
Certification
- PT - Phlebotomy Technician
- Licensed Phlebotomist
Timeline
Customer Service Representative
Teleperformance USA
08.2022 - 02.2024
Shift Leader
Bojangles' Famous Chicken 'n Biscuits
05.2020 - 07.2022
Drywall Finisher
DPS Construction
05.2018 - 06.2019
Security Specialist
US Air Force- Dept. of Defense
04.2016 - 04.2018
High School Diploma -
Hephzibah High School