Angela Hilton
McDonough,GA
Summary
Dynamic customer service professional with a proven track record at Everise, excelling in high-pressure environments. Skilled in active listening and critical thinking, I enhanced customer satisfaction through effective conflict resolution and informed recommendations. My dedication to client retention and support led to increased loyalty and positive feedback.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Everise
12.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
LogistiCare
03.2018 - 03.2019
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Weight Loss Consultant
Quick Weight Loss Center
05.2017 - 04.2018
- Counseled and coached clients during visits to offer solutions and support.
- Offered emotional support and motivation throughout the weight loss journey, celebrating milestones while encouraging perseverance during setbacks.
- Increased client retention rates through excellent customer service, regular follow-ups, and genuine encouragement during each consultation session.
- Empowered clients by teaching them how to read food labels correctly and make healthier grocery shopping choices.
Education
High School Diploma -
Henry County High School
McDonough, GA06-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Everise
12.2020 - Current
Customer Service Representative
LogistiCare
03.2018 - 03.2019
Weight Loss Consultant
Quick Weight Loss Center
05.2017 - 04.2018
High School Diploma -
Henry County High School
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