Anissa Lumpkin
Winder
Summary
Dynamic medical professional with extensive experience at Our Family Health Center, excelling in front desk operations and patient registration. Proven ability to enhance customer satisfaction through effective appointment management and compassionate service. Skilled in medical billing and insurance verification, ensuring accuracy and compliance while fostering a welcoming environment for patients.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Pulmonary Sleep Medicine
08.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Billing Assistant
University Dermatology
05.2023 - 07.2024
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
- Produced and mailed invoices, payment reminders, and financial notices.
- Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
- Reduced errors in billing documentation by implementing a thorough double-check system.
- Contacted customers and third party payers to pursue payments.
Medical Assistant/Medical Records Clerk
Georgia Skin Cancer & Aesthetic Dermatology
09.2020 - 08.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Performed various administrative tasks by filing, copying and faxing documents.
Front Office Manager/Call Center Supervisor
Our Family Health Center
01.2016 - 02.2019
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Medical Assistant/Medical Receptionist
Athens Rheumatology
01.2014 - 01.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
No Degree - Medical Assisting
Everest Institute
Norcross, GASkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- Insurance verification
- Appointment management
- Medical billing
- Medical records management
- EMR / EHR
- Referral verification
Timeline
Medical Receptionist
Pulmonary Sleep Medicine
08.2024 - Current
Billing Assistant
University Dermatology
05.2023 - 07.2024
Medical Assistant/Medical Records Clerk
Georgia Skin Cancer & Aesthetic Dermatology
09.2020 - 08.2022
Front Office Manager/Call Center Supervisor
Our Family Health Center
01.2016 - 02.2019
Medical Assistant/Medical Receptionist
Athens Rheumatology
01.2014 - 01.2016
No Degree - Medical Assisting
Everest Institute
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