Summary
Overview
Work History
Education
Skills
I own my future!
Timeline
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Anita Heads

Lawrenceville

Summary

Dynamic Human Resources professional with extensive experience at ZELIS HEALTHCARE, excelling in recruitment coordination and employee onboarding. Proven ability to enhance team collaboration and resolve complex issues, ensuring compliance with HR policies. Proficient in Microsoft Office Suite and recognized for exceptional communication skills, driving employee engagement and retention.

Overview

17
17
years of professional experience

Work History

Cashier/Customer Service Representative

Publix Grocery
Lawrenceville
03.2025 - Current
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Trained new cashiers on register operations and customer service practices.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Corporate Administrator, Human Resources

ZELIS HEALTHCARE
Atlanta
02.2016 - 10.2021
  • Facilitate all aspects of recruitment, training and retention, including staffing, classification, employee relations and career development.
  • Coordinate interviews and drug screenings for all prospective candidates.
  • Support employee onboarding and new hire orientation.
  • Oversee policies and procedures for guest WIFI access.
  • Verify all supply order invoices to submit to VP, of HR for approval using Concur.
  • Prepare Birthday and Anniversary calendar via company intranet.
  • Compile and upload Associate awards cards into Word for Associate recognition program.
  • Assist executive team with new acquisitions and ad hoc projects as needed.
  • Maintain and schedule conference room bookings using Outlook.
  • Process requisitions for parking/FOB access for all new hires, submitting Service Now tickets for activation.
  • Assist with the processing of new hires and team alerts.
  • Manage corporate telephone directory and HR files comprising staff records.
  • Take all new hire photos for security badges.
  • Efficiently manage express and overnight mail (e.g., UPS) shipping users and assist with pick-ups and deliveries from mailing services companies.
  • Contact vendors to coordinate development of bids, obtaining price quotes while negotiating for best value.
  • Deliver comprehensive administrative support to the HR department and executive leadership team, including managing calendars, travel arrangements and scheduling.
  • Purchase and procure office supplies and maintain office equipment.

Human Resources Clerk

NATIONAL VISION
Duluth
01.2014 - 01.2016
  • Supported human resources department with managing and updating HR and employee files, transcribing hard copies into digital systems, and administering employee benefits.
  • Co-presented benefits training for existing staff and new hires.
  • Facilitated in the preparation of training and orientation programs, including ordering materials.
  • Entered performance appraisals, processed UI claims and delivered performance improvement plans.
  • Prepared new store opening material and created training for field management and new HR personnel.

Human Resources Assistant

TRANSOUTH LOGISTICS
Braselton
01.2009 - 01.2013
  • Assisted Human Resources Manager, processing background checks and maintaining driver files.
  • Oversaw PTO on all drivers via ADP.
  • Administered drug screens as requested by Human Resource Manager.

Education

High School Diploma -

Penn Foster College
Scottsdale, AZ
06-2017

Some College (No Degree) - Business Management

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
  • ADP
  • Concur
  • Employee training
  • Effective communication
  • Problem solving
  • Time management
  • Attention to detail
  • Customer relations
  • Recruitment coordination
  • Employee onboarding
  • Policy development
  • Data entry
  • Employee relations
  • Team collaboration
  • Vendor management
  • Training facilitation
  • administer training modules
  • Staff recruiting and retention
  • HR policies compliance
  • Recruitment
  • New employee orientations
  • Recruiting
  • Company organization
  • Superb interpersonal skills
  • Exceptional communicator

I own my future!

Volunteer Work at the Quinn House in Lawrenceville, GA offering assistance to those that were struggling with addiction ect.

Timeline

Cashier/Customer Service Representative

Publix Grocery
03.2025 - Current

Corporate Administrator, Human Resources

ZELIS HEALTHCARE
02.2016 - 10.2021

Human Resources Clerk

NATIONAL VISION
01.2014 - 01.2016

Human Resources Assistant

TRANSOUTH LOGISTICS
01.2009 - 01.2013

High School Diploma -

Penn Foster College

Some College (No Degree) - Business Management

Gwinnett Technical College

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Anita Heads