Aniyah Williams
Macon
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Compassionate and driven nursing student with practical knowledge gained through rigorous clinical practice and academic studies. Demonstrated ability in patient care, health assessment, and medication administration. Strong interpersonal skills showcased through providing empathetic support to patients and collaborating effectively with multidisciplinary teams. Proven dedication to promoting patient safety and delivering high-quality healthcare. Resourceful Scan Coordinator known for high productivity levels and efficient task completion. Specialized in inventory management, pricing accuracy, and promotional display setup. Excel in time management, problem-solving, and adaptability to ensure smooth store operations and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO
Macon
01.2025 - 03.2025
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Gathered customer feedback through surveys and used the data to improve customer service.
Scan Coordinator, Cashier, Grocery Pickup
Kroger
Macon
01.2023 - 03.2025
- Conducted price audit scans and documented results in software.
- Interpreted and explained work procedures and policies to brief staff.
- Completed price changes and maintained proper signage for product displays.
- Executed regular audits of scanned documents for accuracy and completeness.
- Coordinated the daily scanning of documents into the system and ensured accuracy of all scanned data.
- Resolved customer complaints or answered customers' questions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
- Counted and balanced cashier drawers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Certification -
Miller Motte
175 Tom Hill Sr Blvd Macon, Ga02-2025
High School Diploma -
Northeast High School
1646 Upper River Rd Macon, Ga05-2023
Skills
- Customer service
- Data entry
- Inventory management
- Problem solving
- Team collaboration
- Effective communication
- Time management
- Cash handling
- Employee training
- Administrative support
- Patient care
- Medical terminology
- Conflict resolution
- Payment processing
- Customer feedback analysis
Affiliations
- Reading
- Music
- Psychology
- Dance Training
- Oldest Sister Duties
Accomplishments
- Class President
- Dance Captain
- Cheer Co-Captain
- Dean's List
Certification
- First Aid/Cpr
Languages
English
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Customer Service Representative
GEICO
01.2025 - 03.2025
Scan Coordinator, Cashier, Grocery Pickup
Kroger
01.2023 - 03.2025
Certification -
Miller Motte
High School Diploma -
Northeast High School
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