Anna Ard
Griffin
Summary
Dedicated and customer-focused with experience in insurance services, office administration, and independent business operations. Strong background in communication, scheduling, client relations, problem-solving, and administrative support. Proven ability to work independently, manage multiple responsibilities, and maintain professionalism in fast-paced environments. Recognized for reliability and building relationships with clients and coworkers.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Master Cosmetologist
Star Salon
Zebulon
06.2020 - Current
- Guided clients on product and service options, driving retail and service sales through tailored recommendations
- Cultivated lasting client relationships through exceptional customer service and professionalism
- Addressed customer concerns and resolved issues, enhancing overall client satisfaction
- Scheduled and managed appointments, cancellations, and daily calendar organization
- Managed phone calls, client inquiries, and appointment bookings
- Processed payments and maintained accurate customer records
- Maintained confidentiality of customer information and records
- Operated independently while managing inventory and salon supplies
- Collaborated effectively with other stylists in a team-oriented environment
- Maintained cleanliness and organization of workstations and salon environment
Business Assistant
Heartland Dental
McDonough
08.2019 - 04.2020
- Scheduled and confirmed appointments while maintaining office efficiency
- Processed insurance information and payments, ensuring accurate financial transactions and timely bank deposits
- Presented treatment plans and explained billing information to patients
- Performed administrative duties using Microsoft Office software
- Greeted patients and delivered front-office customer service to enhance patient experience
- Participated in continuing education and professional development opportunities
Client Service Representative
AmWINS Insurance Brokerage
Stockbridge
12.2018 - 08.2019
- Served as primary communication liaison among agencies, clients, and insurance carriers to facilitate efficient information exchange.
- Maintained accurate records and ensured timely processing of requests
- Demonstrated strong organizational and multitasking skills in a fast-paced environment
- Requested and processed claims history reports (“loss runs”) for clients and agencies
- Utilized Microsoft Excel and multiple online portals to obtain and organize documentation
Patient Care Technician/Director of Activities
Pike Manor Nursing Facility
Zebulon
05.2016 - 11.2018
- Promoted to Activities Coordinator for a 24-resident facility
- Developed monthly activity calendars to enhance resident engagement and coordinated activities with outside services
- Purchased and managed activity supplies within budget needs
- Assisted residents with daily care needs while providing compassionate support
- Handled customer service inquiries from staff, residents, families, and medical providers to ensure effective communication and support
- Documented progress notes and managed administrative tasks to maintain accurate and organized resident records
- Maintained inventory of office forms and documentation records
Education
Master Cosmetologist - Cosmetology
Aveda Arts And Science Institute
Atlanta, GA 04.2020 - 05.2021
Skills
- Customer service & client relations
- Billing and payment processing
- Appointment scheduling & calendar management
- Inventory management
- Time management
- Team collaboration
References
References available upon request.
Timeline
Master Cosmetologist
Star Salon
06.2020 - Current
Master Cosmetologist - Cosmetology
Aveda Arts And Science Institute
04.2020 - 05.2021
Business Assistant
Heartland Dental
08.2019 - 04.2020
Client Service Representative
AmWINS Insurance Brokerage
12.2018 - 08.2019
Patient Care Technician/Director of Activities
Pike Manor Nursing Facility
05.2016 - 11.2018