Summary
Overview
Work History
Education
Skills
Timeline
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ANTHONY SILER

Atlanta

Summary

Strategic and client-focused operations professional with 10+ years of experience in quoting, fulfillment, and sales support within a Fortune 500 environment. Proven ability to lead cross-functional initiatives, resolve complex client issues, and improve service delivery. Known for building trusted relationships and aligning execution with business goals to drive measurable outcomes.

Overview

12
12
years of professional experience

Work History

Sr. Quoting Analyst

The Home Depot
Atlanta
08.2022 - Current
  • Lead complex, multi-category quoting efforts for Pro accounts, ensuring pricing accuracy and timely delivery to support business-critical decisions.
  • Serve as primary escalation contact for quoting and fulfillment challenges, partnering crossfunctionally to resolve high-impact issues.
  • Strengthen supplier relationships and address SLA performance gaps proactively to ensure seamless service and client satisfaction.
  • Mentor junior analysts, driving team efficiency and improving quoting accuracy through coaching and workflow alignment.
  • Spearhead initiatives that enhance quoting turnaround times and improve operational scalability.
  • Ensure alignment between quoting operations and enterprise business strategies through close collaboration with internal stakeholders.

Quoting Analyst

The Home Depot
Atlanta
08.2020 - 08.2022
  • Managed a high volume of quote requests across diverse product categories, consistently meeting service-level expectations.
  • Resolved quoting and post-order issues by coordinating with internal teams and supplier contacts, enhancing end-to-end fulfillment outcomes.
  • Escalated time-sensitive challenges to mitigate client impact and maintain consistent service delivery.
  • Maintained strong relationships with store associates and vendors, supporting fulfillment accuracy and timely quoting resolutions.

Inside Sales Support Rep

The Home Depot
Atlanta
07.2015 - 08.2020
  • Served as the primary post-sale contact for assigned accounts, ensuring successful fulfillment and elevated customer experience.
  • Supported multi-vendor quoting and sales support functions, contributing to account growth and retention.
  • Proactively engaged clients to anticipate needs, provide updates, and deliver high-touch service.
  • Coordinated internal handoffs and maintained accurate documentation to ensure service continuity and process consistency.

Sales Support Specialist

The Home Depot
Atlanta
10.2014 - 06.2015
  • Analyzed operational data to identify service gaps and proposed workflow improvements.
  • Collaborated with vendors and internal partners to resolve order management issues.
  • Supported enhanced fulfillment tracking and improved overall client service delivery.

Customer Service Rep

The Home Depot
Atlanta
03.2013 - 10.2014
  • Handled 70-80 customer inquiries per day, ranking in the top 5% for resolution quality.
  • Delivered training and technical support for client products, improving retention and satisfaction.
  • Maintained detailed CRM logs to ensure issue resolution tracking and follow-through.

Education

Some College (No Degree) -

Auburn University
Auburn, AL

Skills

Client Relationship Management

Post-Sale Fulfillment & Execution

Escalation & Issue Resolution

Process Improvement & Optimization

Cross-Functional Communication

Client Enablement & Support Strategy

Data Analysis & Performance Monitoring

Mentorship & Team Development

Timeline

Sr. Quoting Analyst

The Home Depot
08.2022 - Current

Quoting Analyst

The Home Depot
08.2020 - 08.2022

Inside Sales Support Rep

The Home Depot
07.2015 - 08.2020

Sales Support Specialist

The Home Depot
10.2014 - 06.2015

Customer Service Rep

The Home Depot
03.2013 - 10.2014

Some College (No Degree) -

Auburn University

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