April Gilliam
Kingsland,MI
Summary
Healthcare professional prepared for role in patient registration. Adept at managing patient information and ensuring smooth registration process. Reliable team collaborator with strong focus on achieving results and adapting to changing needs. Skilled in data entry and patient interaction, highly valued for strong organizational skills and attention to detail.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator (PCC)
BenchMark Physical Therapy
2025.11 - 2026.05
- Scheduled and coordinated patient appointments, referrals, and calendars efficiently
- Acted as main point of contact between patients, physicians, and insurance providers
- Handled insurance verification, pre-authorization, and updated electronic health records (EHR)
- Educated patients about conditions, treatment plans, and guided them through the healthcare system
- Maintained accurate and confidential patient records in compliance with HIPAA
- Managed front desk operations, greeting patients and addressing inquiries promptly
- Utilized Microsoft Outlook and Word for communication and documentation
- Ensured a welcoming and organized front office environment
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient intake processes, ensuring accurate data entry and compliance with health regulations.
Access Management
ATI Physical Therapy
2024.05 - 2025.11
- Managed and maintained patient scheduling system for accurate appointment information
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
- Provided excellent customer service to patients and staff
- Utilized EHR systems to update and verify patient records
Operations Support Specialist
ATI Physical Therapy
2023.11 - 2024.05
- Provided direct patient care and support under supervision of licensed clinician
- Set up and adjusted exercise equipment, and monitored exercise performance
- Maintained clinic tidiness and followed cleaning and sanitation protocols
- Ordered and stocked clinic supplies, ensuring equipment was clean and functional
- Escalated patient concerns to clinicians and Clinic Director for quick resolution
Front Desk Clerk
Gold's Gym
2023.06 - 2024.01
- Served as first point of contact, welcoming guests and members
- Accommodated guests and responded to their queries and concerns
- Performed office and administrative work, including answering phones and processing requests
- Maintained a clean and organized reception area
- Assisted gym instructors and coordinated with management as needed
- Requested and tracked supplies and resources for the gym
- Kept accurate records of visitors and gym members
- Addressed and resolved customer complaints promptly
HR Coordinator
Sunshine on the go Nursing
2023.06 - 2023.11
- Completed administrative duties for the human resources department
- Assisted with recruitment and onboarding processes
- Maintained accurate employee records and files
- Assisted with payroll processing and related documentation
- Provided administrative support to all employees as needed
Front Desk Coordinator
Chesapeake Bay Aquatic & Physical Therapy
2022.12 - 2023.05
- Greeted and assisted patients, scheduled appointments, and maintained records and accounts
- Processed payments for copays, coinsurance, and deductibles
- Answered questions about insurance policies and coverage
- Welcomed patients and visitors in person and by phone, addressing or referring inquiries
- Maintained an organized and professional front desk area
Medical Receptionist
Forever Fit Physical Therapy
2021.10 - 2022.09
- Greeted and assisted patients, scheduled appointments, and maintained records and accounts
- Welcomed patients and visitors in person and by phone, addressing or referring inquiries
- Ensured accurate and timely documentation in patient records
- Provided excellent customer service in a busy medical office setting
Education
AAS - Health Information Management
ECPI University
Roanoke, VA2019-09
High school diploma or GED - General Studies
Frederick Douglass High School
Upper Marlboro, MD2002-06
Skills
- Excellent communication skills for effective patient interaction
- Strong organizational abilities to manage appointments and records
- Proficiency in medical software and electronic health records (EHR)
- Attention to detail for accurate data entry and billing
- Customer service skills to ensure a positive patient experience
- Ability to multitask in a fast-paced medical environment
- Knowledge of medical terminology for clear communication
- Problem-solving skills to address patient inquiries and issues
- Time management skills to prioritize tasks efficiently
- Teamwork capabilities to collaborate with healthcare professionals
Timeline
Patient Care Coordinator (PCC)
BenchMark Physical Therapy
2025.11 - 2026.05
Access Management
ATI Physical Therapy
2024.05 - 2025.11
Operations Support Specialist
ATI Physical Therapy
2023.11 - 2024.05
Front Desk Clerk
Gold's Gym
2023.06 - 2024.01
HR Coordinator
Sunshine on the go Nursing
2023.06 - 2023.11
Front Desk Coordinator
Chesapeake Bay Aquatic & Physical Therapy
2022.12 - 2023.05
Medical Receptionist
Forever Fit Physical Therapy
2021.10 - 2022.09
AAS - Health Information Management
ECPI University
High school diploma or GED - General Studies
Frederick Douglass High School