Arthenia Bell
Buford,GA
Summary
Accomplished Customer Service Representative with a proven track record at Bakkt, adept in complaint resolution and critical thinking. Excelled in high-stress situations, enhancing customer loyalty through empathetic service and efficient problem-solving. Skilled in data entry and active listening, significantly improving team productivity and customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Bakkt
03.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Mortgage Collector
Bank of America
01.2019 - 06.2021
- Responded to customer inquiries and provided detailed account information.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Worked with customer to create debt repayment plan based on current financial condition.
Customer Service Representative
VoiceNation
07.2019 - 09.2019
- Provided answering service for several clients by taking messages and giving special instructions to their customers.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Representative
Remix Staffing Agency
07.2019 - 09.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree -
Living Arts Institue
Winston-Salem, NC05-2016
High School Diploma -
Miami Killian Sr High
Miami, FL06-1986
Skills
- Customer service
- Active listening
- Call center experience
- Computer proficiency
- Complaint resolution
- Professional telephone demeanor
- Clerical support
- Filing
- Multi-line phone talent
Timeline
Customer Service Representative
Bakkt
03.2021 - Current
Customer Service Representative
VoiceNation
07.2019 - 09.2019
Customer Service Representative
Remix Staffing Agency
07.2019 - 09.2019
Mortgage Collector
Bank of America
01.2019 - 06.2021
No Degree -
Living Arts Institue
High School Diploma -
Miami Killian Sr High
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