Ashley B James
Lithonia
Summary
Diligent and dependable employee with a proven history of efficiently completing tasks in various settings. Seeking to contribute to a dynamic team and make a positive impact.
Overview
5
5
years of professional experience
Work History
Patient Access Rep II (PRN)
Emory St. Joseph
08.2024 - Current
- • Promoting a positive patient and family experience and maintaining the image of Emory Healthcare.
• Monitoring access issues with provider schedules that affect patient satisfaction, and communicating issues to team leader.
• Accurately verifying patient demographics and insurance coverage.
• Performing general scheduling, registration, messaging and customer service duties.
• Accurately verifying patient demographics and insurance coverage.
• Performing general scheduling, registration, messaging and customer service duties. Contact Center
• Answering phones efficiently, providing timely and courteous access to the system.
Counselor
Kaley Lake Como Elementary School
12.2021 - 05.2024
- Prepare and implement age-appropriate activities for students in grades K-8
- Supervise Children at all times maintaining a secure safe environment
- Supervise and participate in outdoor activities with students in grades K-8
- Supervise and train assistants on policies, procedures, and regulations
- Implement lesson plans
- Complete necessary classroom reports
- Attend staff meetings outside of work hours
PRN Patient Access Representative
Emory St. Joseph Hospital
12.2019 - 11.2021
- Obtains demographic and insurance information for preregistration/registration on all patients
- Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling
- Maintains knowledge and is familiar with Epic, HealthQuest, Global Patient Registration (GPR), IDX Scheduling, Millennium, chosen Hospital Estimation Tool, and other systems utilized by Patient Access
- Responsible for obtaining pre-certification and/or managed care referrals for inpatient and outpatient encounters
- Communicates hospital's financial policies to all patients
- Identifies patients who require early financial counseling intervention
- Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up
Education
Associate of Applied Science - Health Care Concentration
Seminole State College
Altamonte Springs, Florida03-2024
High School Diploma -
South Gwinnett High School
Snellville, GA05.2018
Skills
- Service Oriented
- Proactively identifying and resolving problems
- Sharp Analytical Person
- Excellent customer service skills
- Conflict management skills
- Courteous Demeanor
- Leadership
- Behavior monitoring
- Intervention Planning
- Client Counseling
- Needs Assessment
- Decision Making
Timeline
Patient Access Rep II (PRN)
Emory St. Joseph
08.2024 - Current
Counselor
Kaley Lake Como Elementary School
12.2021 - 05.2024
PRN Patient Access Representative
Emory St. Joseph Hospital
12.2019 - 11.2021
High School Diploma -
South Gwinnett High School
Associate of Applied Science - Health Care Concentration
Seminole State College
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