ASHLEY BURTON
Loganville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Champion Window
Atlanta
05.2021 - 07.2024
- Direct daily installation scheduling, staffing and resources to complete installations.
- Inbound and outbound calls to customers for scheduling, payments, and service.
- Assist with warehouse and delivery operations that include inventory, receiving, picking, packing, shipping, and storing.
- Front desk duties that include phones, processing documents, mail, and assisting in person customers.
Customer Service Rep
Palmetto State Armory
09.2019 - 03.2021
- Processed online orders and provided customers with detailed updates regarding their purchases via email and telephone.
- Managed the cancellation and refund department.
- Developed and executed action plans to meet call center performance expectations.
Customer Service Rep
DXC Global
Blythewood
02.2018 - 03.2021
- Assisted customers with concerns about their life insurance policies.
- Provided information on purchasing, upgrading, updating, and cancelling policies.
- Managed escalation calls and provided solutions to unresolved issues.
Education
GED -
Skills
- Strong written and verbal communication skills
- Provide and receive constructive feedback
- Microsoft Excel
- Ability to manage multiple projects simultaneously and meet deadlines
- Account Management
- Salesforce
- Customer service
- Front desk
- Phone etiquette
- Computer skills
- Microsoft Word
- Microsoft Outlook
- Order processing
- Inventory management
Certification
Driver's License, 07/22, 11/30
Timeline
Customer Service Rep
Champion Window
05.2021 - 07.2024
Customer Service Rep
Palmetto State Armory
09.2019 - 03.2021
Customer Service Rep
DXC Global
02.2018 - 03.2021