ASHLEY BURTON
Loganville
Summary
Achieved high customer satisfaction ratings by effectively managing support inquiries. Fostered teamwork to meet and exceed business targets. Resolved escalated issues, enhancing customer loyalty and retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Champion Window
Atlanta, GA
05.2021 - 07.2024
- Oversaw daily installation scheduling, allocating staffing and resources to ensure timely project completion.
- Facilitated inbound and outbound communication with customers for scheduling appointments and collecting payments. Provided assistance in service inquiries to enhance customer satisfaction.
- Streamlined warehouse and delivery operations, overseeing inventory receiving, picking, packing, shipping, and storage processes.
- Managed front desk operations, including phone inquiries, document processing, mail handling, and in-person customer assistance.
Customer Service Rep
Palmetto State Armory
Columbia, SC
09.2019 - 03.2021
- Facilitated online order fulfillment and ensured timely updates to customers regarding their purchases via email and telephone.
- Directed cancellation and refund processes to enhance service efficiency.
- Designed and executed comprehensive action plans aimed at enhancing call center performance standards.
Customer Service Rep
DXC Global
Blythewood, South Carolina
10.2018 - 04.2019
- Provided expert guidance to customers addressing concerns related to life insurance policies to enhance service quality.
- Provided comprehensive information on policies related to purchasing, upgrading, updating, and cancelling to enhance customer understanding.
- Facilitated escalation calls to address and resolve complex issues, ensuring customer satisfaction.
Education
GED -
Skills
- Strong written and verbal communication skills
- Provides and receives constructive feedback
- Microsoft Excel
- Ability to manage multiple projects simultaneously and meet deadlines
- Account Management
- Salesforce
- Customer service
- Front desk
- Phone etiquette
- Computer skills
- Microsoft Word
- Microsoft Outlook
- Order processing
- Inventory management
- Dispatch
- Remote
Certification
Driver's License, 07/22, 11/30
Timeline
Customer Service Rep
Champion Window
05.2021 - 07.2024
Customer Service Rep
Palmetto State Armory
09.2019 - 03.2021
Customer Service Rep
DXC Global
10.2018 - 04.2019