Dynamic professional with a proven track record at World Finance, excelling in tax preparation and customer service. Adept at training teams and enhancing performance, I effectively managed collections and account follow-ups, ensuring client satisfaction. Strong organizational skills and a commitment to goal achievement drive my success in fast-paced environments.
Microsoft Word, PowerPoint, Teams, Data entry (2+ years), Tax preparation (Licensed in Georgia), Insurance sales (Licensed in Georgia), 4+ years of customer service, 4+ years of sales experience, Complaint resolution & phone etiquette, Building and maintaining client relationships, Time management & organization, Interim management & team leadership, Collections & account management (2+ years), Goal setting and performance tracking