Ashlie Brooke Nebel
Alpharetta
Summary
Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful seven-year career in service sector. Dynamic successful applying customer service and professionalism in busy business environment.
Overview
11
11
years of professional experience
Work History
Assistant Service Manager
RBM Of Atlanta
03.2022 - Current
- Met with customers to discuss service needs and offer available solutions.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Resolved customer complaints in professional and timely manner.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Service Manager
Beaver Toyota of Cumming
02.2019 - 03.2022
- Work with customer and technician to identify required maintenance
- Compute cost of replacement parts and labor to restore vehicle to condition specified by customer
- Maintain CSI at or above Company standards
- Pro ASM, Top 175 in Toyota Southeast region
- Enter itemized estimate on service order and explain estimate to customer
- Acts as liaison between technician and customer
- Met with customers to discuss service needs and develop effective and practical solutions.
Service Advisor
Troncalli Subaru
10.2017 - 02.2019
- Schedule in maintenance appointments
- Top 10 Service Advisors for Subaru Southeast for year 2018
- Handle extended warranties, insurance claims
- Inform customers on current and upcoming maintenance recommendations
Salon Manager
Princeton Salon and Spa, Mall of Georgia
05.2013 - 10.2017
- Have quarterly meetings with employees on performance
- Schedule in appointments
- Host classes on product knowledge with Aveda
- Provide excellent customer service for client retention
Education
Associate Degree In Patisserie And Baking - Baking And Pastry Arts
Le Cordon Bleu College of Culinary Art - Orlando
Orlando, FL07.2011
Skills
- Problem-solving
- Reynolds ERA and Ignite
- Leadership
- Time management
- Computer Skills
- Communication
- Adaptability
- Customer Service
- Work Ethic
- Estimating and Quoting
- Service Documentation
- Proficient in Microsoft Software
- Customer Service Management
Timeline
Assistant Service Manager
RBM Of Atlanta
03.2022 - Current
Assistant Service Manager
Beaver Toyota of Cumming
02.2019 - 03.2022
Service Advisor
Troncalli Subaru
10.2017 - 02.2019
Salon Manager
Princeton Salon and Spa, Mall of Georgia
05.2013 - 10.2017
Associate Degree In Patisserie And Baking - Baking And Pastry Arts
Le Cordon Bleu College of Culinary Art - Orlando
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