Assadassa Jean
Lawrenceville
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals, and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Duhaney Medical
08.2020 - 03.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Collected co-payments or full payments from customers.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
Administrative Assistant
Abbey Delray
10.2016 - 07.2020
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Coached new employees on administrative procedures, company policies and performance standards.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Certified Nursing Assistant
Senior Nannies Inc.
01.2016 - 06.2018
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Sales Associate
Sprint Corp.
08.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
McDonald's
Crew Manager
02.2013 - 07.2014
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving issues.
- Resolved various problems, improved operations and provided exceptional customer support.
Education
Associate of Science - Nursing
Revelation University of Florida
Miami, FL06-2024
Certificate - Registered Behavior Technician
Behavior Webinar
01.2023
Bachelor of Science - Biology
Keiser University
Fort Lauderdale, FL05.2020
Certificate - Certified Nursing Assistant
Paramount Training Service
08.2015
High School Diploma -
Royal Palm Beach High School
Royal Palm Beach, FL05.2014
Skills
- Multi-line phone proficiency
- Office administration
- Spreadsheet management
- Customer and client relations
- Writing reports
- Documentation and control
- Meeting arrangements
- Organizing Mail
- Document Conversion
- Patient Scheduling
- Policy and procedure modification
- Time management
- Coordinating Applications
- Infection control standards
- Privacy and confidentiality
- Medication administration
- Vital signs monitoring
- Clinical judgment
- Call responses
- Basic nursing care
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
BLS/AHA
ACLS
PALS
Timeline
Administrative Assistant
Duhaney Medical
08.2020 - 03.2023
Administrative Assistant
Abbey Delray
10.2016 - 07.2020
Certified Nursing Assistant
Senior Nannies Inc.
01.2016 - 06.2018
Sales Associate
Sprint Corp.
08.2015 - 08.2016
McDonald's
Crew Manager
02.2013 - 07.2014
Certificate - Certified Nursing Assistant
Paramount Training Service
Associate of Science - Nursing
Revelation University of Florida
Certificate - Registered Behavior Technician
Behavior Webinar
Bachelor of Science - Biology
Keiser University
High School Diploma -
Royal Palm Beach High School
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