Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aubri Norman

Covington

Summary

Dynamic Customer Service Representative with proven expertise at Integrity Dental Service, enhancing customer satisfaction through effective problem resolution and active listening. Skilled in data entry and call management, I consistently deliver informed recommendations, driving service improvements and fostering a positive user experience.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Integrity Dental Service
Duluth, GA
04.2023 - Current
  • Resolved customer inquiries efficiently using CRM software, enhancing satisfaction.
  • Gathered feedback from customers to identify areas for improvement in service offerings.
  • Handled high volume phone calls
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Shipping/Receiving of customer products

Customer Service Representative

JCA Concessions
Covington, GA
05.2024 - 06.2026
  • Assisted in training new team members on company policies and service protocols.
  • Processed customer transactions accurately, ensuring compliance with operational standards.
  • Maintained product knowledge to provide effective solutions and recommendations to customers.

Education

High School Diploma -

Newton College And Career Academy
Covington, GA
05.2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • Product knowledge
  • Call management

Timeline

Customer Service Representative

JCA Concessions
05.2024 - 06.2026

Customer Service Representative

Integrity Dental Service
04.2023 - Current

High School Diploma -

Newton College And Career Academy
Aubri Norman