Bailey Collins
215 Martins Pond Road, Newnan
Summary
Dynamic Clinical Service Representative at Piedmont Urgent Care, recognized for enhancing patient satisfaction through compassionate care and effective communication. Proficient in electronic health records management and committed to maintaining HIPAA compliance, I excel in fast-paced environments, ensuring optimal patient outcomes while fostering teamwork and collaboration.
Overview
5
5
years of professional experience
Work History
Clinical Service Representative
Piedmont Urgent Care By Wellstreet
12.2021 - 03.2024
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Received recognition for outstanding performance as a Clinical Service Representative, consistently receiving positive feedback from both patients and colleagues alike.
- Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
- Provided vital support during emergency situations, remaining calm under pressure and ensuring proper protocols were followed for optimal patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Perform triage and obtain vital signs.
- Obtain and timely and accurately document patient history in Electronic Medical Record.
- Collect routine laboratory specimens including phlebotomy, urinalysis and/or oral swabs.
- Administer medications and non-intravenous injections (intramuscular, subcutaneous and/or intradermal). Start an IV, place a catheter and perform splinting when needed/directed.
- Train and assist with our Occupational Medicine service line utilizing our current EMR system, drug screening, breath alcohol testing, audiograms, respiratory fit, pulmonary function testing and/ or abiding by the systems and/or protocols set forth by the company.
- Perform X-Ray imaging to all necessary body parts while insuring patient safety.
- Always ensure HIPAA and OSHA compliance.
- Perform office procedures including all general administrative duties; ability to operate all office medical equipment.
Emergency Department Technician
Piedmont Newnan Hospital
09.2020 - 03.2022
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Enhanced patient care by providing assistance to nurses and physicians during medical procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Administered IVs, medications, wound dressings, assisting healthcare providers in delivering high-quality treatment plans....
- Managed confidential patient records with discretion, adhering to HIPAA guidelines at all times.
- Improved patient satisfaction by quickly addressing concerns and providing compassionate care.
- Provided emotional support to patients and families during stressful situations, fostering trust and communication..
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care...
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Inserted peripheral IVs and administered non-medication IV fluids..
- Assisted in preparation and maintenance of patient charts, documenting all care given.
- Disinfected tools, equipment and surfaces between patients..
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Answered EMS calls for incoming patients, documenting accordingly and correctly and informing the correct party of new patient arrival and estimated time frame.
Advanced EMT
Grady Emergency Medical Services
09.2019 - 03.2020
- Provided compassionate care to patients of all ages, earning commendations from patients and colleagues for professionalism and empathy.
- Administered intravenous fluids as necessary to stabilize patients'' conditions before arrival at the hospital facilities.
- Communicated effectively with patients, families, dispatchers, law enforcement officers, firefighters, nurses, physicians, and other healthcare personnel throughout challenging situations.
- Performed advanced airway management techniques, resulting in improved oxygenation and ventilation for patients with respiratory distress.
- Enhanced patient care by providing advanced life support and administering medications in emergency situations.
- Maintained detailed records of patient conditions, treatments, and responses to facilitate seamless transitions between healthcare providers.
- Conducted comprehensive patient assessments, identifying critical needs and initiating appropriate interventions
- Responded efficiently to a wide variety of medical emergencies by utilizing advanced clinical decision-making skills.
- Demonstrated adaptability through managing multiple priorities simultaneously while maintaining focus on patient care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Performed medical tests and collected samples for laboratory analysis.
- Cleaning, organizing, and restocking the ambulance after each call.
Education
Registered Nursing - BSN - Nursing
Lagrange College
La Grange, GARegistered Nursing - Nursing
West Georgia Technical College
Newnan, GAAdvanced Emergency Medical Technician - Emergency Services
MED ED
Newnan, GA01.2019
High School Diploma -
Newnan High School
Newnan05.2016
Skills
- Medical terminology proficiency
- Vital signs monitoring
- Direct patient care
- Specimens collection and processing
- Clinical documentation
- CPR
- Immunization administration
- Patient triage
- Phlebotomy
- Suture removal
- First aid
- Emergency procedures
- X-rays
- Intravenous Therapy
Timeline
Clinical Service Representative
Piedmont Urgent Care By Wellstreet
12.2021 - 03.2024
Emergency Department Technician
Piedmont Newnan Hospital
09.2020 - 03.2022
Advanced EMT
Grady Emergency Medical Services
09.2019 - 03.2020
Registered Nursing - BSN - Nursing
Lagrange College
Registered Nursing - Nursing
West Georgia Technical College
Advanced Emergency Medical Technician - Emergency Services
MED ED
High School Diploma -
Newnan High School
Similar Profiles
Amari PattonAmari Patton
Certified Medical Assistant at Piedmont Urgent Care By WellstreetCertified Medical Assistant at Piedmont Urgent Care By Wellstreet
Serra WilliamsSerra Williams
Clinical Service Representative at Piedmont Urgent Care By WellstreetClinical Service Representative at Piedmont Urgent Care By Wellstreet
Ashley PicklesimerAshley Picklesimer
Patient Service Representative Team Lead at Piedmont Urgent Care By WellstreetPatient Service Representative Team Lead at Piedmont Urgent Care By Wellstreet