Brandon Bennett
Atlanta
Summary
Dynamic professional with a proven track record at State Farm Insurance, excelling in effective communication and data analysis. Recognized for exceeding production targets and enhancing team collaboration as an Inclusion and Diversity Ambassador. Adept at problem-solving and project management, driving exceptional customer service and operational efficiency.
Overview
15
15
years of professional experience
Work History
Underwriting Service Assistant
State Farm Insurance
Atlanta
03.2020 - Current
- Supported Underwriter in assessing client eligibility for insurance policies and discounts.
- Communicated enterprise-wide changes as Change Ambassador for Team Jackson.
- Ensured equitable representation and inclusion within the team as an Inclusion and Diversity Ambassador.
- Exceeded production targets by managing high volumes of underwriting submissions while upholding quality.
- Demonstrated proficiency across all DP4 states, particularly in complex Michigan market.
- Facilitated periodic team huddles to enhance communication and alignment.
- Assisted peers through side-by-side evaluations to improve performance.
- Chosen by leadership to represent Bryant section in Employment Development Journey Program.
Customer Service Representative 3
Georgia Technology Authority
Atlanta
01.2011 - 12.2020
- Delivered customer support via telephone, email, and chat, resolving non-technical issues efficiently.
- Addressed complex requests requiring customized solutions while maintaining clear communication with customers.
- Documented calls and escalated pertinent requests for further action as needed.
- Provided general information on state offices and services, ensuring accurate transfers to appropriate agencies.
- Quickly resolved customer challenges while maintaining high quality control standards.
- Maintained satisfaction records to enhance overall customer service delivery.
- Ensured effective communication of solutions and requested information to customers.
- Streamlined processes for handling inquiries to improve response times and service quality.
Education
Associate of Arts and Sciences - English
Georgia State
Atlanta, GA06-2027
Business and Marketing -
Louisburg College
Louisburg, NC01.2001
Skills
- Effective communication
- Data analysis
- Customer service
- Project management
- Multitasking
- Problem solving
- Policy analysis
References
Available upon request.
Timeline
Underwriting Service Assistant
State Farm Insurance
03.2020 - Current
Customer Service Representative 3
Georgia Technology Authority
01.2011 - 12.2020
Associate of Arts and Sciences - English
Georgia State
Business and Marketing -
Louisburg College