Brittany Westover
Guyton,GA
Summary
Seeking a position in a high-level professional environment with a company that offers a positive atmosphere, learning and implementing new skills and technologies for the betterment of the organization. Dedicated to offering exceptional assistance to team members. Skilled at coordinating appointments and organized. Positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Scheduling Specialist
St. Josephs/Candler Hospital
07.2022 - Current
- As Scheduling Specialist receives requests for procedures, coordinate exam times per protocol with convenience considered for patients and departments.
- Collect and validate high quality Patient Demographics, Guarantor Insurance info, Authorizations, Resource availability, CPT, HCPCS, ICD-9 codes
- Practice phone etiquette and develop relationships with various physician offices
- Medical office terminology
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Streamlined communication between departments by serving as liaison for scheduling-related inquiries and concerns
- Handled assignments independently with good judgement and critical thinking skills.
Standardized Patient Advisor
Medical College of Georgia- Augusta University
01.2022 - 07.2022
- Trained to portray patients, family members, health care team members for purposes of training and/or assessing health care professionals.
- Simulate clinical scenarios including patient's appearance, demeanor and affect, communication style, chief complaint, past medical history, and physical findings
- Accurately and consistently completes Communications Skills, History, and Physical checklists indicating areas addressed or not addressed by learner during the scenario assessment.
- Assisted in development of training materials for new advisors, improving overall team performance
Unit Clerk
St. Joseph's/Candler- ED
04.2016 - 07.2022
- Ability to multitask in fast paced Emergency department
- Clerk transcribes and posts Physician orders
- Transcribes appropriate information on patient's graphic record
- Train new staff as needed
- Assists in maintaining PAR Levels of supplies for Nursing Unit
- Observes, recognizes and documents EKG rhythms in patient's chart
- Coordinates incoming telephone messages
- Makes outgoing calls as needed
- Orders tests and procedures
- Obtains old charts and previous test results
- Develops patient charts
- Maintains organized work environment.
CNA
St. Joseph's/Candler- ICU
04.2015 - 04.2016
- Assists with care of patients under direction of the registered nurse or medical staff
- Assisting with hygiene of patients
- Assisted with feeding if needed
- Assisted with turning and repositioning patients
- Perform and document vital signs, intake and output, glucose monitoring and other patient care duties.
CNA
THA Group-Hospice Care
09.2013 - 03.2015
- Assists with care of patients in their homes under direction of the registered nurse or medical staff
- Assisting with hygiene of patients
- Cooked or picked up meals
- Assisted with feeding if needed
- Transported patients to and from appointments
- Assisted with turning and repositioning patients
- Cleaned and folded laundry
- Other duties assigned as needed.
Education
College Diploma- Medical Coding and Insurance Specialist, Medical terminology, Human disease -
Savannah Tech
Savannah, GA12.2021
Skills
- Recordkeeping experience
- Schedule coordination expertise
- Professional demeanor on telephone
- Customer relations skills
- Professional telephone demeanor
- Attention to Detail
References
Available upon request
Timeline
Scheduling Specialist
St. Josephs/Candler Hospital
07.2022 - Current
Standardized Patient Advisor
Medical College of Georgia- Augusta University
01.2022 - 07.2022
Unit Clerk
St. Joseph's/Candler- ED
04.2016 - 07.2022
CNA
St. Joseph's/Candler- ICU
04.2015 - 04.2016
CNA
THA Group-Hospice Care
09.2013 - 03.2015
College Diploma- Medical Coding and Insurance Specialist, Medical terminology, Human disease -
Savannah Tech
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