CAMI MCCORD
Griffin
Summary
Cybersecurity student with robust analytical and documentation skills, gaining technical expertise through hands-on labs in network security and Linux. Experience in supporting high-volume enterprise operations fosters meticulous attention to detail and structured analytical capabilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
03.2025 - Current
- Utilized Salesforce and Genesys to maintain organized records and research case history, supporting timely issue resolution and customer satisfaction.
- Investigated customer issues across multiple systems, accurately documented case details, and escalated complex matters through structured procedures to enhance resolution efficiency.
- Consistently met quality and productivity metrics in a fast-paced environment requiring attention to detail and clear written communication.
- Utilized ticketing systems to track customer interactions and manage requests.
- Assisted with daily operations for The Coca-Cola Company, contributing to overall service delivery and customer engagement.
Customer Service Representative
BCBST
Chattanooga
01.2024 - 01.2025
- Communicated effectively with customers via phone, email, and chat platforms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained accurate records of customer feedback and service issues.
Customer Service Representative
Teleperformance
06.2023 - 01.2024
- Reviewed customer account activity and transaction-related questions, ensuring accurate documentation across multiple systems to enhance service quality.
- Demonstrated accuracy, policy adherence, and professional communication in a high-volume financial services environment.
- Recorded customer feedback and service issues to identify trends and improve overall customer experience.
- Resolved customer inquiries and issues promptly, contributing to increased customer satisfaction.
Education
Bachelor of Science - Cybersecurity
Kennesaw State University
GA, USA01-2028
Skills
- Customer service
- Issue Resolution
- Customer Relationship Management
- Salesforce CRM
- Technical troubleshooting
- Basic Technical Support
- Genesys Cloud
- Multi-System Navigation
- Documentation
- Process Compliance
- Product Knowledge
- Analytical Problem Solving
- Microsoft Office
- Effective communication
Technical Training And Projects
- Completed hands-on TryHackMe labs covering network fundamentals, Linux command-line operations, and defensive security concepts.
- Practiced system investigation and log review in simulated environments to identify suspicious behavior and document findings.
- Developed foundational familiarity with security tools and workflows including scanning, system enumeration, and security best practices.
Timeline
Customer Service Representative
Teleperformance
03.2025 - Current
Customer Service Representative
BCBST
01.2024 - 01.2025
Customer Service Representative
Teleperformance
06.2023 - 01.2024
Bachelor of Science - Cybersecurity
Kennesaw State University