Candice Hill
Douglasville
Summary
Dynamic customer service professional with extensive experience at The Home Depot Inc, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to improve resolution times and upsell products, leveraging strong product knowledge and relationship-building skills to drive satisfaction and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
The Home Depot Inc
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Working with databases, order processing systems, and spreadsheets.
- Addressing delays, damaged goods, or other supply chain disruptions.
Customer Service Representative
AT&T Mobility
01.2020 - 04.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
Teaching Assistant
La Petite Academy Inc.
04.2018 - 04.2019
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Customer Service Representative
Fanieul
08.2016 - 01.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Sprayberry High School
Marietta, GAAssociate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL11-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Relationship building
- Problem resolution
- Customer relations
- Microsoft Excel
- Complaint handling
- Complaint resolution
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
- Order processing
- Administrative support
Timeline
Customer Service Representative
The Home Depot Inc
05.2021 - Current
Customer Service Representative
AT&T Mobility
01.2020 - 04.2021
Teaching Assistant
La Petite Academy Inc.
04.2018 - 04.2019
Customer Service Representative
Fanieul
08.2016 - 01.2018
Sprayberry High School
Associate of Applied Science - Medical Administrative Assistant
Ultimate Medical Academy
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