Caronda Venner
Fairburn,MI
Summary
Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.
Overview
11
11
years of professional experience
Work History
Secretary/Scheduler
Northside Peachtree Dunwoody Imaging
04.2025 - Current
- Performs scheduling function in a streamlined environment.
- Enters various data into computer systems.
- Identify type of procedure requested and correctly schedule rooms and equipment.
- Transcribe radiology orders.
- Collect payments.
- Verify insurance and benefits.
Front Desk Office Assistant
Northside Hospital
04.2024 - 04.2025
- Performs a variety of administrative, secretarial and clerical duties, which directly support patient care and practice personnel in the overall operation of the practice.
- Interprets and execute the duties and responsibilities of the job with only limited supervision and direction.
- Verify member eligibility and benefits.
- Greet visitors, answer telephone, provide directions or information and solve routine issues.
- Managing Electronic Medical Records.
- Answering phone calls, and emails.
- Schedule/cancel appointments and meetings.
- Serve as receptionist or first-line liaison to internal and external contacts and provide general office support.
Radiology Pre-service Document Indexer
Piedmont Healthcare
08.2023 - 07.2024
- Responsible for serving as front-line support for the Patient Connection Center.
- Work closely with referring physician offices and hospitals to ensure required pre-service document orders are present prior to patient visits.
- Transcribing and indexing radiology orders.
Operating Room Scheduling Clerk
Emory Healthcare
03.2023 - 08.2023
- Responsible for carrying out administrative duties in a professional office environment.
- Handling daily activities such as filing, data entry, managing office supplies, responding to emails and phone calls, as well as other related tasks.
- Greets visitors, record patients' personal and medical information, maintain patient records, equipment, and provide support to the medical team.
- Schedule all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule.
- Communicating schedules and schedule changes to staff and Physicians and working with all parties to maximize client and staff satisfaction.
Unit Secretary
Piedmont Hospital
07.2021 - 08.2023
- Welcoming Guests.
- Managing Electronic Medical Records.
- Take appointment requests.
- Assist with patient discharge.
- Answering phone calls, and emails.
- Take notes for medical professionals.
- Handling clerical tasks.
- Paging hospital personnel and direct patients to their rooms.
Care Review Processor
Molina Healthcare
05.2022 - 04.2023
- Verify member eligibility and benefits.
- Determine provider contracting status and appropriateness.
- Determine diagnosis and treatment request.
- Assign billing codes (ICD-9/ICD-10 and/or CPT/HCPC codes).
- Determine COB status.
- Verify inpatient hospital census-admits and discharges.
- Perform action required per protocol using the appropriate Database.
- Respond to requests for authorization of services submitted to CAM via phone, fax, and mail according to operational timeframes.
- Participates in interdepartmental integration and collaboration to enhance the continuity of care including Behavioral Health and Long-Term Care.
- Contact Physician Offices according to Department guidelines to request missing information from authorization request.
- Notify Care Access and Monitoring Nurses and Case Mangers of Hospital admissions and changes in member status.
Administrative Support
Children's Healthcare of Atlanta
11.2015 - 10.2020
- Serve as receptionist or first-line liaison to internal and external contacts and provide general office support.
- Greet visitors, answer telephone, provide directions or information and solve routine issues.
- Communicate routine and general information to staff, visitors and/or public about standard services, processes, and procedures using prescribed or established guidelines.
- Schedule/cancel appointments and meetings.
- Establish and maintain office files and activity logs.
- Assist with routine travel arrangements.
- Receive, process, and ensure confidentiality of sensitive information and materials.
- Maintain inventory of office equipment and supplies.
- Maintain and update mailing lists; organize and implement mass mailings.
- Perform routine data entry.
- Review documents and ensure proper format.
- Prepare, process, and update and compile routine documents, records, and reports.
- Prepare routine correspondence, reports, and other documents.
- Open, sort, and distribute mail.
- Collect/ process fees and payments.
- Responsive for payroll or timekeeping activities, HR, and/or database record maintenance as necessary.
Security Control Assistant
Children's Healthcare of Atlanta
02.2015 - 11.2015
- Assisted Security Office for extended periods to handle security dispatching, receive and prioritize calls for assistance, and maintain DAR appropriately.
- Dispatched officers to duty assignments.
- Performed duties in the Control Center to include: Maintained records and ensures completion of daily tasks (i.e. parking counts, postings, runs, occurrence reports, vehicle registrations, parking citations, etc.).
- Made overhead announcements.
- Documented maintenance deficiencies and completes appropriate work orders.
- Monitored the hospital CCTV system when instructed and reported any unusual events to the Security Supervisor.
- Remained current on department policies/procedures.
- Performed secretarial/clerical duties such as typing and editing correspondence, filing documents, scheduling appointments, and answering telephone.
Education
High School -
Morrow High School
Morrow, GA01.2005
Fort Valley State - Organizational Leadership
Fort Valley State
Fort Valley, GA01.2007
Skills
- Customer Service
- Problem Solving
- Database Management
- Time Management
- Effective communication (Oral & Written)
- Organizational (Critical Thinking, Detailed Oriented)
- Project Management
- ICD-9/ICD-10, CPT/HCPC codes
- Medical Terminology
- Proficient knowledge in Medical Insurance
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Google Docs)
- Pega
- Genesys
- Kronos
- QNXT
- Cerner
- Epic
- PowerChart
- NextBar
- Star
- Office administration
- Verbal and written communication
Timeline
Secretary/Scheduler
Northside Peachtree Dunwoody Imaging
04.2025 - Current
Front Desk Office Assistant
Northside Hospital
04.2024 - 04.2025
Radiology Pre-service Document Indexer
Piedmont Healthcare
08.2023 - 07.2024
Operating Room Scheduling Clerk
Emory Healthcare
03.2023 - 08.2023
Care Review Processor
Molina Healthcare
05.2022 - 04.2023
Unit Secretary
Piedmont Hospital
07.2021 - 08.2023
Administrative Support
Children's Healthcare of Atlanta
11.2015 - 10.2020
Security Control Assistant
Children's Healthcare of Atlanta
02.2015 - 11.2015
High School -
Morrow High School
Fort Valley State - Organizational Leadership
Fort Valley State