Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariya Sysa

Chattanooga

Summary

Skilled Certified Pharmacy Technician with a proven track record at CVS, enhancing patient care through meticulous medication dispensing and exceptional customer service. Mastered pharmaceutical calculations and workflow optimization, significantly improving service quality. Demonstrated excellence in problem-solving and team collaboration, ensuring efficient pharmacy operations and high customer satisfaction.

Accomplished and certified Pharmacy Technician with over 7 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Reliable and detail-focused individual with knack for accuracy and efficiency in fast-paced environment. Possesses solid knowledge of pharmacological principles and medication safety protocols, with strong skills in data entry and customer service. Committed to enhancing patient care and optimizing pharmacy operations.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

CVS
08.2023 - 11.2024
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.

Certified Pharmacy Technician

CVS HEALTH CORPORATION
11.2018 - 06.2023
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.

Education

Associate of Science - Biomedical Sciences

State College of Florida
Bradenton, FL
05-2019

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • HIPAA regulations
  • Medication dispensing
  • Filling prescriptions
  • Team collaboration
  • Pharmaceutical calculations
  • Workflow optimization
  • Advanced math skills
  • Patient counseling

Certification

  • Controlled Substance Diversion Prevention Certificate - National Association of Drug Diversion Investigators (NADDI).
  • Compounding Essentials for Pharmacist and Technicians – Professional Compounding Centers of America.
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Languages

Russian
Full Professional
Polish
Limited Working

Timeline

Certified Pharmacy Technician

CVS
08.2023 - 11.2024

Certified Pharmacy Technician

CVS HEALTH CORPORATION
11.2018 - 06.2023

Associate of Science - Biomedical Sciences

State College of Florida
Mariya Sysa