Cearra Hutchinson
Canton
Summary
Dynamic customer service professional with a proven track record at Walgreens , enhancing satisfaction scores through effective problem resolution and active listening. Skilled in data entry and customer relations, I developed innovative feedback systems that drove service improvements and fostered team collaboration, resulting in increased repeat business and optimized inventory management.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walgreens
02.2024 - 05.2025
- Provided top-tier customer service, boosting satisfaction and repeat business.
- Worked with team to improve sales efficiency, enhancing workplace synergy.
- Educated new staff on customer strategies, maintaining service quality.
- Established a customer feedback system, driving service improvements.
- Reviewed sales data to guide inventory and optimize product placement.
- Streamlined inventory management by analyzing sales trends, leading to improved stock levels and reduced waste.
- Orchestrated team meetings to discuss sales strategies, fostering a culture of shared success and driving collective performance.
- Developed a digital tracking system for customer feedback, enabling real-time adjustments and enhanced service quality.
- Mentored new employees on effective communication skills, cultivating a positive work environment and enhancing team dynamics.
- Enhanced customer service protocols, resulting in measurable improvements in satisfaction scores and increased repeat business.
- Developed a digital inventory tracking system, optimizing stock levels and minimizing waste through data-driven insights
Customer Assistance Representative
Walmart
03.2022 - 11.2023
- Handled transaction processing efficiently.
- Enhanced customer satisfaction through effective service delivery.
- Oversaw checkout area operations.
- Managed returns and exchanges.
- Operated machinery to ensure efficient workflow.
- Supported team members.
Education
High School Diploma -
Cherokee High School
Canton, GA05.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Conflict resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
- Call center operations
- Appointment scheduling
Accomplishments
I balanced dual enrollment in high school and college while holding two jobs,an experience that taught me how to manage pressure, prioritize, and stay focused on achieving my goals.
Timeline
Customer Service Representative
Walgreens
02.2024 - 05.2025
Customer Assistance Representative
Walmart
03.2022 - 11.2023
High School Diploma -
Cherokee High School
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