Cedrielle Harrell

• Maintained extensive product knowledge to educate customers and handle inquiries
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times

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• Managed high call volumes for inbound calls while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Used rf scanner to maintain accurate inventory records.
• Operates forklifts and electric pallet jack to load and unload cargo efficiently.
• Pick orders and built pallets based of customers orders.

• Conduct patrols to identify security threats and ensure facility safety for nine buildings in a business park setting.
• Responded to emergencies , coordinated with law enforcement, and wrote detailed incident reports.
• Monitored surveillance equipment,enforced policies , and provided directions to visitors.
• Maintained and submitted a daily log of my activity.

• Supervised a team of 2-4 employees ,handled customer inquiries, and resolved concerns
• Managed cash handling and register balancing
• Assisted employees with training ,stocking aisles and maintaining updated schematics

• Collaborated with backroom and receiving team to support inventory fulfillment goals.
• Demonstrated adaptability by quickly adjusting to changes in priorities or workload due to seasonal fluctuations or unexpected inventory demands within various store departments.
• Assisted in training new CAP 2 Stockers on best practices for stocking shelves efficiently while maintaining cleanliness standards.
• Assisted customer and provided excellent customer service
• Unloaded freight and stocked shelves

• Greeted customers entering store and responded promptly to customer needs.
• Maintained cleanliness and adhered to food safety standards.
• Handled customers payments, orders , and food preparation in a fast-paced environment.