Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charmeka Rose

Acworth

Summary

Hard working professional with over 10+ years of and proven knowledge in medical field , conflict resolution and customer service.

Overview

11
11
years of professional experience

Work History

Patient Care Technician ( Float Pool)

Piedmont
11.2024 - Current

Front Office Specialist

Wellstar Family Medicine
07.2024 - Current
  • Greeted, registered, and checked in patients.
  • Scheduled appointments, sent reminders for providers, verify insurace
  • Directed phone inquiries, answered customer questions.
  • Coordinated providers schedule by booking and rescheduling appointments and balancing workloads.

Patient Care Technician

Northside Cherokee Hospital
07.2024 - 10.2024
  • Assisted with feeding for babies and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety.
  • Vital signs for mom and baby
  • Assisted in transferring of patients
  • Responded to patient requests for supplies and personal comfort items


Patient Care Tech (NICU)

Bronx Care Health System
01.2024 - 07.2024
  • Work directly with NICU nurses to provide exceptional care to patients.
  • Responsible for setting up rooms and assisting with admission of babies assist and responding to all codes
  • Training of new PCT staff
  • Conduct all hearing screening upon discharge

CNA

Laconia Nursing Home
10.2023 - 07.2024
  • Assist nursing staff with patient care activities such as taking vital signs, bathing, and feeding patients.
  • Provide support in medical procedures and treatments under the supervision of registered nurses.

Remote Patient Scheduler

Option Care Health
10.2022 - 01.2024
  • Coordinate, monitor and schedule patient care all across all clinical area.
  • Contact patients and clinicians to schedule and confirm deliveries and nursing visits
  • Interpreting physicians orders and scheduling according to orders
  • ● Facilitates patient complaints or issues to appropriate department

Client Service Manager

Bayada Home Health Care
01.2020 - 09.2022
  • Conduct field employee interviews and participate in orientation and on-boarding of new hires
  • Effectively schedule staff, coordinate client’s services, and manage caseloads.
  • Collect and send all the finance office all information required for billing including weekly payroll
    Provide supervision and support to employees
  • Complete home assesment visits with RN
  • Complete all vital signs 
  • Assist with care plans 

Remote CSR Specalist

Navient
08.2015 - 10.2018
  • Provoide quality customer service and account resolution to customers, endorsers, and co-makers
  • Determine charges for services requested, , payments, and arrange for billing.Record customer interaction or transcation, complaints , and comments .

Home Health Aide

Partners in Care VSNY
05.2014 - 10.2018
  • Maintain housekeeping in home, personal care, hygeine , grooming
  • Cooking meals, grocery shopping attend doctors appointments
  • Inform RN of any changes
  • Help patient with activity of daily living

Education

Associate in Applied Science - Medical Assisting

Mandl College of Allied Health
New York
04-2015

Skills

  • Management
  • Staff Training
  • Conflict Resolution
  • Microsoft Office Proficent
  • Project Management
  • Human Resource
  • Epic/Hyperspace
  • Medical Records
  • Quality Care/ Performance Expertice
  • Patient Care
  • Insurance verification
  • HHA Exchange
  • Teams & Outlook
  • Paper and Electronic Medical Record
  • Team Orinentated
  • Flexibility
  • Remote/Hybrid
  • Certified Nursing Assistant

Timeline

Patient Care Technician ( Float Pool)

Piedmont
11.2024 - Current

Front Office Specialist

Wellstar Family Medicine
07.2024 - Current

Patient Care Technician

Northside Cherokee Hospital
07.2024 - 10.2024

Patient Care Tech (NICU)

Bronx Care Health System
01.2024 - 07.2024

CNA

Laconia Nursing Home
10.2023 - 07.2024

Remote Patient Scheduler

Option Care Health
10.2022 - 01.2024

Client Service Manager

Bayada Home Health Care
01.2020 - 09.2022

Remote CSR Specalist

Navient
08.2015 - 10.2018

Home Health Aide

Partners in Care VSNY
05.2014 - 10.2018

Associate in Applied Science - Medical Assisting

Mandl College of Allied Health

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Charmeka Rose