Charmeka Rose
Acworth
Summary
Hard working professional with over 10+ years of and proven knowledge in medical field , conflict resolution and customer service.
Overview
11
11
years of professional experience
Work History
Patient Care Technician ( Float Pool)
Piedmont
11.2024 - Current
Front Office Specialist
Wellstar Family Medicine
07.2024 - Current
- Greeted, registered, and checked in patients.
- Scheduled appointments, sent reminders for providers, verify insurace
- Directed phone inquiries, answered customer questions.
- Coordinated providers schedule by booking and rescheduling appointments and balancing workloads.
Patient Care Technician
Northside Cherokee Hospital
07.2024 - 10.2024
- Assisted with feeding for babies and monitored intake to help patients achieve nutritional objectives.
- Maintained clean and safe environment to promote patient safety.
- Vital signs for mom and baby
- Assisted in transferring of patients
- Responded to patient requests for supplies and personal comfort items
Patient Care Tech (NICU)
Bronx Care Health System
01.2024 - 07.2024
- Work directly with NICU nurses to provide exceptional care to patients.
- Responsible for setting up rooms and assisting with admission of babies assist and responding to all codes
- Training of new PCT staff
- Conduct all hearing screening upon discharge
CNA
Laconia Nursing Home
10.2023 - 07.2024
- Assist nursing staff with patient care activities such as taking vital signs, bathing, and feeding patients.
- Provide support in medical procedures and treatments under the supervision of registered nurses.
Remote Patient Scheduler
Option Care Health
10.2022 - 01.2024
- Coordinate, monitor and schedule patient care all across all clinical area.
- Contact patients and clinicians to schedule and confirm deliveries and nursing visits
- Interpreting physicians orders and scheduling according to orders
- ● Facilitates patient complaints or issues to appropriate department
Client Service Manager
Bayada Home Health Care
01.2020 - 09.2022
- Conduct field employee interviews and participate in orientation and on-boarding of new hires
- Effectively schedule staff, coordinate client’s services, and manage caseloads.
- Collect and send all the finance office all information required for billing including weekly payroll
Provide supervision and support to employees - Complete home assesment visits with RN
- Complete all vital signs
- Assist with care plans
Remote CSR Specalist
Navient
08.2015 - 10.2018
- Provoide quality customer service and account resolution to customers, endorsers, and co-makers
- Determine charges for services requested, , payments, and arrange for billing.Record customer interaction or transcation, complaints , and comments .
Home Health Aide
Partners in Care VSNY
05.2014 - 10.2018
- Maintain housekeeping in home, personal care, hygeine , grooming
- Cooking meals, grocery shopping attend doctors appointments
- Inform RN of any changes
- Help patient with activity of daily living
Education
Associate in Applied Science - Medical Assisting
Mandl College of Allied Health
New York04-2015
Skills
- Management
- Staff Training
- Conflict Resolution
- Microsoft Office Proficent
- Project Management
- Human Resource
- Epic/Hyperspace
- Medical Records
- Quality Care/ Performance Expertice
- Patient Care
- Insurance verification
- HHA Exchange
- Teams & Outlook
- Paper and Electronic Medical Record
- Team Orinentated
- Flexibility
- Remote/Hybrid
- Certified Nursing Assistant
Timeline
Patient Care Technician ( Float Pool)
Piedmont
11.2024 - Current
Front Office Specialist
Wellstar Family Medicine
07.2024 - Current
Patient Care Technician
Northside Cherokee Hospital
07.2024 - 10.2024
Patient Care Tech (NICU)
Bronx Care Health System
01.2024 - 07.2024
CNA
Laconia Nursing Home
10.2023 - 07.2024
Remote Patient Scheduler
Option Care Health
10.2022 - 01.2024
Client Service Manager
Bayada Home Health Care
01.2020 - 09.2022
Remote CSR Specalist
Navient
08.2015 - 10.2018
Home Health Aide
Partners in Care VSNY
05.2014 - 10.2018
Associate in Applied Science - Medical Assisting
Mandl College of Allied Health