Chelsey Powell
Glennville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Property Manager
Trion Properties
09.2021 - Current
- Manage day-to-day operations of a multi-family property, ensuring a professional and friendly environment for residents and prospects.
- Oversee rent collection and enforce lease terms.
- Review, approve, or reject rental applications in compliance with company policies.
- Handle resident communications and respond promptly to emergency situations.
- Conduct regular unit inspections and oversee timely turnover of units.
- Manage and coordinate maintenance staff and external vendors.
- Prepare and submit accurate monthly reports and annual budgets.
- Maintain accurate records and ensure readiness for file audits.
- Supervise renovation projects and ensure completion within scope and budget.
- Perform data entry and process invoices efficiently.
- Processed and distributed vendor checks in accordance with company payment schedules.
- Reviewed and monitored vendor insurance certificates to ensure compliance with contractual and legal standards.
Customer Service Representative
United Airlines
08.2019 - 08.2021
- Assisted customers with flight inquiries and reservation changes.
- Resolved customer complaints with empathy and professionalism.
- Communicated flight updates and delays to customers effectively.
- Trained new staff on customer service protocols and systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Claxton Housing Authority
08.2014 - 07.2019
- Collected rent and processed daily bank deposits.
- Answered multi-line phones, scheduled appointments, and greeted visitors.
- Drafted correspondence and managed filing systems.
- Assisted with move-ins, move-outs, and application processing.
- Handled end-of-day financial paperwork and reports.
- Provided administrative support during annual audits.
- Trained in payroll and accounts receivable processes.
Customer Service Representative
Envoy Airlines
05.2012 - 08.2014
- Communicated flight updates and delays to customers effectively.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
diploma - accounting
Skills
- Property Management Software: Yardi
- Property Management Software: SACS
- Property Management Software: Appfoilo
- Property Management Software: Entrata
- Property Management Software: VendorCafe
- Property Management Software: Yardi Bill Pay
- Property Management Software: Yardi Payscan
- Microsoft Office: Word
- Microsoft Office: Excel
- Data Entry & Reporting
- Office Equipment: Fax
- Office Equipment: Copier
- Office Equipment: Scanner
- Office Equipment: iPad
Timeline
Property Manager
Trion Properties
09.2021 - Current
Customer Service Representative
United Airlines
08.2019 - 08.2021
Administrative Assistant
Claxton Housing Authority
08.2014 - 07.2019
Customer Service Representative
Envoy Airlines
05.2012 - 08.2014