CHERYL HASKIN
Atlanta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Moncrief Heating And Air
05.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Dental Assistant
Smile Forever Atlanta
12.2017 - 05.2020
- Politely answered phones, scheduled and confirm office appointments.
- Checked in patients, gathering all personal and insurance information and entered into Dentrix system.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Updated patient files and communicated with patients regarding their treatment plan.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
Vining's Dental Care
08.2013 - 04.2017
- Assisted with or instituted emergency procedures with sudden adverse developments.
- Supported dentist with surgical and non-surgical procedures.
- Successfully completed OSHA, ADA, and HIPAA compliance trainings.
- Maintained proper universal precautions and infection control procedures at all times
- Educate patients on postoperative and general oral health care.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Poured impressions, trimming models and preparing whitening tray
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Dental Assistant
Atlanta Dental Group PC
05.2010 - 06.2011
- Set up appointments
- Proficient in answering telephones, as well as scheduling new patient appointments
- Verified dental insurance
- Creating new charts and filing
- Gain experience in exposing and processing X-rays
- Pouring impressions
- Sterilizing and packaging dental instruments
- Worked closely with patients before during, and after dental procedures
- Assisting with surgical procedures.
Education
Dental Assistant Certificate - Dental Assisting
Dental Staff School
Marietta, GA01.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- ServiceTitan
- Complaint resolution
- Payment Processing
Certification
- CPR Certified
- Certified Dental Radiographer
Timeline
Customer Service Representative
Moncrief Heating And Air
05.2020 - Current
Dental Assistant
Smile Forever Atlanta
12.2017 - 05.2020
Dental Assistant
Vining's Dental Care
08.2013 - 04.2017
Dental Assistant
Atlanta Dental Group PC
05.2010 - 06.2011
Dental Assistant Certificate - Dental Assisting
Dental Staff School
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