Chiemeka Nnaji-Helms
Lithonia
Summary
Detail-oriented IT professional and Information Technology graduate with a concentration in Informatics, offering hands-on experience in technical support, payroll systems, web development, cybersecurity, and healthcare operations. Currently supports patient care by coordinating appointments, managing electronic health records, and facilitating communication among veterans, providers, and care teams. This role has deepened expertise in clinical workflows, healthcare compliance, and administrative systems within a federal environment. Committed to leveraging technical skills and knowledge to enhance operational efficiency and improve patient outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant GS 6
Atlanta VA Health Care System
02.2026 - Current
- Coordinate and schedule patient appointments across multiple clinics and specialty services.
- Manage electronic health records (EHR) to ensure correct and up-to-date patient information.
- Communicate with veterans, providers, and interdisciplinary care teams to support continuity of care.
- Process consults, referrals, and follow-ups following VA healthcare guidelines.
- Support administrative operations within Health Administration Services.
- Ensure compliance with federal healthcare procedures and privacy standards.
Technical Support & Payroll Assistant
Ostonia Healthcare
04.2023 - Current
- Administer payroll for 10+ employees bi-weekly, keeping compliance with organizational policies.
- Configured system access and trained 10+ caregivers
- Verified and updated patient demographics for every call, enhancing data accuracy across medical records.
- Reviewed medication profiles to prevent therapeutic duplication, supporting clinical accuracy and patient safety.
- Resolved 60+ weekly technical support tickets (hardware, software, and system issues)
FC Associate 1
Amazon
01.2023 - Current
- Run warehouse technology (RF scanners, handheld devices, and proprietary Amazon systems) to track, pick, and process customer orders with 99% accuracy.
- Collaborated with a team of 20+ associates to meet daily order fulfillment targets in a high-demand environment.
- Supported compliance with workplace safety and efficiency standards while contributing to continuous process improvement.
Cybersecurity Intern
Clayton State University
05.2024 - 07.2024
- Conducted incident response exercises, applying threat analysis methodologies to identify vulnerabilities.
- Utilized Wireshark and other security tools to monitor and analyze network traffic for anomalies.
- Collaborated with a 4-person cybersecurity team to strengthen data protection strategies across university systems.
Front Desk Help Support
CTU Development
01.2022 - 01.2024
- Partnered with desktop support engineers to resolve IT issues for 100+ users.
- Guided users through troubleshooting and system configuration in person and remotely.
- Improved first-call resolution rate by actively listening to customer concerns and providing optimized solutions.
Junior Web Developer
Generations USA
07.2022 - 12.2022
- Built responsive websites using HTML, CSS, Bootstrap, and JavaScript to meet client specifications.
- Collaborated with developers and mentors on web solutions, applying Agile practices to deliver projects on time.
- Researched technology trends to strengthen code efficiency and align with industry standards.
Education
Bachelor of Science - Information Technology (Specialization: Informatics)
Clayton State University
Morrow, GA05.2025
Skills
- Technical: JavaScript, HTML, CSS, Bootstrap, Microsoft Excel, Word, Outlook, Wireshark, System Configuration, Network Security, Incident Response
- Professional: Technical Support, Payroll Systems, Troubleshooting, Web Development, Data Accuracy, Cybersecurity Fundamentals, Integrated Scheduling Solution (ISS), Computerized Patient Record System (CPRS), Patient scheduling
- Core Competencies: Problem Solving, Analytical Thinking, Collaboration, Attention to Detail, Time Management, Strong communication, Teamwork, Resilisance
Certification
Certified JavaScript Developer
Timeline
Advanced Medical Support Assistant GS 6
Atlanta VA Health Care System
02.2026 - Current
Cybersecurity Intern
Clayton State University
05.2024 - 07.2024
Technical Support & Payroll Assistant
Ostonia Healthcare
04.2023 - Current
FC Associate 1
Amazon
01.2023 - Current
Junior Web Developer
Generations USA
07.2022 - 12.2022
Front Desk Help Support
CTU Development
01.2022 - 01.2024
Bachelor of Science - Information Technology (Specialization: Informatics)
Clayton State University