China Akins
Atlanta
Summary
Dynamic Workflow Specialist with a proven track record at Accent Care Home Health, excelling in data management and patient coordination. Adept at enhancing operational efficiency through process automation and cross-functional leadership. Skilled in medical terminology and committed to quality management, ensuring optimal patient experiences and streamlined workflows.
Overview
6
6
years of professional experience
Work History
Workflow Specialist
Accent Care Home Health
Roswell
02.2024 - 01.2026
- Cleared workflow efficiently by managing multiple schedules in a fast-paced environment.
- Automated office procedures, improving correspondence management and recordkeeping.
- Coordinated patient appointments, confirming details one day prior to minimize no-shows.
- Collaborated with healthcare staff to ensure appointment scheduling aligned with clinic protocols.
- Facilitated communication between clients and management, delivering status updates to ensure clarity.
- Managed approximately 30 daily calls, emails, and faxes from customers.
- Developed productivity reports on unscheduled visits to identify operational improvements.
- Educated patients on services while maintaining confidentiality to comply with HIPAA regulations.
Shift Leader
Walgreens
Brookhaven
01.2021 - 02.2024
- Trained new employees and delegated daily tasks to improve overall team efficiency.
- Set priorities and coordinated strategic direction for team operations.
- Addressed customer complaints professionally, utilizing effective communication skills.
- Advised team on clothing display strategies to increase sales opportunities.
- Managed inventory and ordered supplies to ensure optimal stock levels.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean, organized production areas to ensure safety and minimize delays.
- Greeted patients and customers to create a welcoming atmosphere.
Externship-medical Assistant
Anwan Wellness Center
Hapeville
02.2020 - 01.2021
- Documented patient medical history, vital signs, and complaints during intake.
- Ensured patient confidentiality and compliance with universal precautions.
- Assisted physicians in procedure preparation and provided patient instructions.
- Triaged messages from patients and staff, ensuring timely responses.
- Managed medical records by filing, organizing, and scanning documents.
- Monitored medical supply levels and submitted timely orders to prevent shortages.
- Sanitized and organized exam rooms and medical equipment regularly.
- Performed EKGs and other tests tailored to individual patient needs.
Education
Highschool Diploma -
Tucker Highschool
Tucker, GA01.2014
Associate of Arts - Medical assistant
Genesis Career College
Jonesboro, GASkills
- Workflow analysis
- Process improvement
- Data coordination
- Quality management
- Appointment scheduling
- Patient registration and instruction
- Medical terminology
- Vital signs monitoring
- Medication administration
- Microsoft Office proficiency
- Office equipment operation
- Typing 35 wpm
- Cross-functional leadership
- Workflow analysis
References
Available upon request.
Key Qualifications
- Detail-oriented data management
- Patient data management
- Participant registration coordination
- Appointment coordination
- Patient instruction
- Medical terminology
- Phlebotomy
- Vital signs
- Medication administration
- Equipment-facsimile machine, phone, fax, scanner, copier, Microsoft Word, PowerPoint, Access, Excel and Outlook email
- Typing 35 W.P.M
- Quality management skills
- Cross-functional team leadership
- Business process improvement
- Project requirements documentation
- Workflow Analysis
Timeline
Workflow Specialist
Accent Care Home Health
02.2024 - 01.2026
Shift Leader
Walgreens
01.2021 - 02.2024
Externship-medical Assistant
Anwan Wellness Center
02.2020 - 01.2021
Highschool Diploma -
Tucker Highschool
Associate of Arts - Medical assistant
Genesis Career College