China Smith
Atlanta
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Dedicated Customer Service professional with knowledge of service delivery, network configuration and protocols as well as commands/coding and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Fanduel Group
01.2021 - Current
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained a group of oncoming CSA peers on operating procedures and company services.
- Helped large volume of customers (100-200+) per day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information, account balances and betting.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Also assisting with user experience by resolving complex software issues swiftly.
Distribution Clerk
Luxottica
11.2018 - 12.2020
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.
- Adhered to company and operational procedures when using heavy equipment, forklifts, pallet runners, pallet jacks and palletizers.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
- Received, processed and reshelved returned products to facilitate accurate inventory.
Beauty Sales Associate
Kohl's
09.2017 - 11.2018
- Identified customer beauty needs by asking open-ended questions.
- Informed clients of current sales promotions to boost sales.
- Recommended products aligned with customer desires.
- Offered product demonstrations and education to promote benefits and quality.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Replenished store products by restocking shelves while maintaining merchandising standards.
Shift Manager
Little Caesars
05.2014 - 06.2017
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Trained new employees on company policies, procedures, techniques and customer service standards.
Education
High School Diploma -
Bainbridge High School
05.2015
Skills
- Auditing inventory
- Quality assurance standards
- Preparing shipments
- Tech support
- Training and mentoring
- Issue and conflict resolution
- System Troubleshooting
- Flexible
- Work ethic
- Customer service
- Account updating
- Empathetic and genuine
- Network connectivity
- Network configuration
Languages
Spanish
Limited Working
Timeline
Customer Service Agent
Fanduel Group
01.2021 - Current
Distribution Clerk
Luxottica
11.2018 - 12.2020
Beauty Sales Associate
Kohl's
09.2017 - 11.2018
Shift Manager
Little Caesars
05.2014 - 06.2017
High School Diploma -
Bainbridge High School
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