Christian Lain
Hiram,GA
Summary
Dedicated recovery professional with over a decade of experience supporting patients in drug and alcohol rehabilitation. Proven ability to lead teams, manage challenging situations, and keep patients engaged in treatment. Strong communicator known for diffusing crises, mentoring new staff, and fostering a safe, supportive environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Residential Manager
Talbot Recovery Campus
01.2017 - Current
- Promoted from Residential Assistant based on exceptional patient rapport and proven ability to lead RA staff effectively.
- Schedule and supervise Residential Assistant (RA) staff, ensuring competency and reliability
- Serve as the primary problem-solver and “go-to” for the Plant Operations department
- Lead five weekly groups—including lectures and discussion sessions—for patients and residents
- Provide facility tours for new patients and prospective contract clients for referral programs (Delta, Southwest, United Airlines, FedEx)
- Engage directly with patients at risk of leaving AMA, using strong interpersonal skills to encourage retention and support ongoing treatment
- Coordinate logistics for new patient placements, collaborating with Intake, HR, Alumni, Business Development, medical staff, and Primary Therapists
- Manage inventory: order, track, and distribute patient supplies to meet ongoing needs
- Lead monthly meetings for the RA team and manage all patients residing in Talbott apartments
- Participate in daily leadership meetings to align with broader facility goals
Residential Assistant Supervisor
Talbot Recovery Campus
01.2015 - 01.2017
- Advanced to Supervisor in recognition of dependability and commitment to patient care.
- Oversaw patients after hours, providing support and supervision
- Acted as on-call RA, responding to patient needs and emergencies
- Communicated between case managers and clinical staff
- Documented daily activities and patient interactions
- Escorted clients to outside meetings and appointments
- Taught life skills and provided support for daily living tasks
- Accompanied patients to hospitals as needed
Residential Assistant
Talbot Recovery Campus
01.2013 - 01.2015
- Provided after-hours support and supervision for patients in residence
- Escorted clients to outside meetings, medical appointments, and community events
- Transported patients safely to appointments and meetings
- Fostered a supportive and stable environment for patient recovery
Customer Service Representative
Migrant Glass
01.2006 - 01.2013
- Provided responsive customer service and sales support via inbound calls
- Organized logistics and delivery routes for timely product distribution
Education
Some College (No Degree) -
Reinhardt College
Waleska, GADiploma -
Pope High School
Marietta, GA01.1997
Skills
- Patient Enrollment & Admissions Support
- Persuasion & Rapport-Building
- Objection Handling
- Patient Advocacy
- Crisis Intervention
- Conflict Resolution
- De-escalation Techniques
- Motivational Interviewing
- Group Facilitation
- Interpersonal Communication
- Trauma-Informed Care
- Boundaries Setting & Maintenance
- Team Leadership
- Patient Engagement & Retention
- Documentation & Record-Keeping
- Collaboration with Multidisciplinary Teams
- Confidentiality & HIPAA Compliance
- Patient Transportation & Safety
- Life Skills Coaching
- Intake & Orientation Support
- Inventory & Resource Management
- Empathy & Active Listening
- Problem Solving & Adaptability
Certification
- CPR Certified
Timeline
Residential Manager
Talbot Recovery Campus
01.2017 - Current
Residential Assistant Supervisor
Talbot Recovery Campus
01.2015 - 01.2017
Residential Assistant
Talbot Recovery Campus
01.2013 - 01.2015
Customer Service Representative
Migrant Glass
01.2006 - 01.2013
Some College (No Degree) -
Reinhardt College
Diploma -
Pope High School