Christinia ford
Dublin
Summary
Dynamic Customer Service Representative with proven expertise at Sertec, excelling in problem resolution and relationship building. Adept at managing call center operations and ensuring customer satisfaction through active listening and effective communication. Committed to enhancing client experiences while maintaining meticulous documentation and scheduling.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sertec
02.2019 - 04.2025
My job duties were to answer calls and make sure customers were directed to the right department and situation were handled
PCA
Always Care Nursing Agency
02.2021 - 07.2023
My job duties were to make sure my clients were safe , feed, and comfortable in there environment
PCA
Choice of Change
05.2017 - 11.2019
Duties were to make sure my patients were well taken care of make
Sure they went to doctors appointments, took meds and were comfortable
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Microsoft outlook
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
Accomplishments
I have accomplished my first year as a graduate of Uma come January 2026.
Timeline
PCA
Always Care Nursing Agency
02.2021 - 07.2023
Customer Service Representative
Sertec
02.2019 - 04.2025
PCA
Choice of Change
05.2017 - 11.2019
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy